Emergency node reboot (VZ01) (Resolved)
  • Priority - Critical
  • Affecting Server - vz01.host-ww.net
  • Good day


    We regret to inform you that our team must perform an emergency reboot of Node VZ01. As a result, VPSs on this host node may experience disruptions.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience.

     

    Regards
    Cloud/VPS support

     
     

  • Date - 01/11/2024 13:12
  • Last Updated - 01/11/2024 15:02
Interuption to services. (Resolved)
  • Priority - Critical
  • Affecting Server - dps200
  • We have encountered an issue on one of our nodes which may interrupt some clients' services.
    Our sysadmins are working on restoring the system.

  • Date - 31/10/2024 19:17 - 31/10/2024 19:39
  • Last Updated - 31/10/2024 19:18
VZ01 Host down (Resolved)
  • Priority - Critical
  • Affecting System - VZ01 Host
  • Dear Valued Clients

     

    We are having issues with the VZ01 Host.

    All VPS on the VZ01 Host will be unreachable due to this issue.

    Our system engineering team is busy investigating the issue, updates will be provided shortly.


    CLOUD/VPS.co.za SUPPORT

     
     
     
     

  • Date - 23/10/2024 09:57
  • Last Updated - 23/10/2024 10:43
Interuption to container services. (Resolved)
  • Priority - Critical
  • Affecting Server - vz01.host-ww.net
  • We have encountered an issue on our Container host which will impact the services of clients with container VPS servers.

  • Date - 17/10/2024 16:21 - 17/10/2024 18:12
  • Last Updated - 17/10/2024 16:21
Phone maintinence (Resolved)
  • Priority - Critical
  • Affecting Server - Cape Town - CDN
  • Good day

    Dear valued customers
    Kindly note that our phone systems will be undergoing scheduled maintenance on:
    • Date: Friday, August 30, 2024
    • Time: 8:00 AM - 10:00 AM SAST (South African Standard Time)

     

    During this period, our phone lines will be temporarily unavailable. Our team will be working to improve our phone infrastructure to provide you with better service.
    If you have any urgent matters, please reach out to us via Live chat OR email us at support@cloud.co.za
    Thank you for your understanding and cooperation.
    Best regards,

  • Date - 30/08/2024 08:05 - 30/08/2024 08:15
  • Last Updated - 30/08/2024 08:15
Server Maintenance Unplanned (Resolved)
  • Priority - Critical
  • Affecting Server - vz03.host-ww.net
  • We have encountered an unplanned incident on our infrastructure and are currently attending to the matter.

    ETA for the restoration of the services is 15 Minutes

    Support tickets are non-functional at this time but you are able to reach us on Live Chat.

     

    We appreciate your understanding and patience at this time.

    UPDATE:

    You are able to reach us on tickets now and all services are busy starting up again.

    Please do let us know if you are experiencing any issues

     

  • Date - 23/08/2024 10:24 - 23/08/2024 11:21
  • Last Updated - 23/08/2024 10:51
Acronis maintenance (Resolved)
  • Priority - Medium
  • Affecting System - Acronis maintenance
  • Dear Valued Customers

     

    Acronis data center maintenance is ongoing and will be completed on 27 July 2024 at midnight.

    During this period some of your backups may fail.

     

    Regards

    Support

     

  • Date - 26/07/2024 17:40 - 31/07/2024 09:48
  • Last Updated - 26/07/2024 17:40
Issue with pd139.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting System - pd139.host-ww.net
  • Dear Valued Client

    We are currently experiencing an issue with Node pd139.host-ww.net

     

    Our senior system engineers are currently investigating the issue. Updates will be provided shortly

     

     

    Thank you for your patience.

     

    Regards
    Cloud/VPS.co.za

    #UPDATE  - The issue has been resolved, and all VMs are back online.

     
     
     

  • Date - 05/06/2024 10:36
  • Last Updated - 05/06/2024 11:56
Live Chat (Resolved)
  • Priority - Critical
  • Affecting System - Live Chat
  • Good day,


    We do apologize for the inconvenience

    We are experiencing an outage with our Live chat

    We are busy working on fixing the issue and thank you for your patience on this matter

    If you need urgent support, please contact us on our ticketing system using support@cloud.co.za or via your client area.


    Kind Regards

     

  • Date - 04/06/2024 14:20 - 06/06/2024 13:33
  • Last Updated - 04/06/2024 14:21
Emergency issue on PD110 host node (Resolved)
  • Priority - Critical
  • Affecting System - PD110
  • Dear Valued Customer


    We regret to inform you that our team had to perform an emergency reboot of Node PD110. As a result, some shared and VPS clients may experience disruptions.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience.


    VPS/Cloud Support

     


     

     
     
     

  • Date - 09/04/2024 15:53
  • Last Updated - 09/04/2024 17:07
Planned Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Host Nodes: vz01 and vz02
  • Dear Valued Customer 

     

     

     

    Please be advised that there will be a planned downtime on the below host nodes: 

     

     

     

    vz01.host-ww.net

     

    vz02.host-ww.net

     

     

     

     

     

    If your VPS is on above mentioned nodes, it will be unavailable during the downtime. Please see the details below:

     

     

     

    Date: Saturday 30 December 2023 

     

     

     

    Period: 20:00 - 22:00 SAST 

     

     

     

    Impact: Expected downtime of appr. 45 min including a restart of the VPS.

     

     

     

    Reason: General Maintenance

     

     

     

    Attending: Cloud.co.za Engineers

     

     

     

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical hosts are as stable as possible. 

     

     

     

    Please inform Cloud.co.za Support – support@cloud.co.za of any concerns. 

     

  • Date - 30/12/2023 20:00 - 30/12/2023 22:00
  • Last Updated - 02/02/2024 11:51
Planned Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Host Nodes: vz03, vz04, vz05
  • Dear Valued Customer 

     

    Please be advised that there will be a planned downtime on the below host nodes. 

     

    vz03.host-ww.net

    vz04.host-ww.net

    vz05.host-ww.net


    If your VPS is on above mentioned nodes, it will be unavailable during the downtime. Please see the details below:

     

    Date: 16 December 2023 

     

    Period: 14:00 - 16:00 SAST 

     

    Impact: Expected downtime of appr. 30 min including a restart of the VPS.

     

    Reason: General Maintenace

     

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical hosts are as stable as possible. 

     

    Please inform CLOUD Support – support@cloud.co.za of any concerns. 

     

    Thank you for your understanding

     

    CLOUD/VPS Support

     
     
     

  • Date - 16/12/2023 14:00 - 17/12/2023 07:19
  • Last Updated - 13/12/2023 11:58
Issue with vz04.host-ww.net node (Resolved)
  • Priority - Critical
  • Affecting Server - vz04.host-ww.net
  • Dear Valued Client

     

     

    We are currently experiencing an issue with the host node: vz04.host-ww.net.

     

     

    The issue has been escalated to our senior engineers and is currently being investigated.

     

     

    We will provide an update on the matter shortly.

     

     

    Regards

     

    Support Team
    Cloud/VPS.co.za

     
     

  • Date - 05/12/2023 21:03
  • Last Updated - 05/12/2023 22:14
Payfast (Resolved)
  • Priority - Critical
  • Affecting Other - Payfast
  • Good day

     

    Kindly note The PayFast website is currently unavailable, this is having a knock-on effect on transactions being unable to be processed.

    They are aware of the issue, and this is being worked on

     

    Thank you for your Patience

    Cloud.co.za

  • Date - 23/11/2023 08:14 - 23/11/2023 09:08
  • Last Updated - 23/11/2023 08:18
Payfast (Resolved)
  • Priority - Critical
  • Affecting Other - Billing
  • Good day


    Kindly note that Payfast is currently experiencing issues with their payment system, their team is aware of this and working on fixing it

    We do thank you for your patience.

     

    CLOUD

  • Date - 20/09/2023 13:15 - 21/09/2023 10:09
  • Last Updated - 20/09/2023 13:18
Emergency Node reboot (Resolved)
  • Priority - Critical
  • Affecting System - PD131
  • Good day

    Our team has been forced to Reboot Node PD131 due to an Emergency

     

    Some of our VPS clients will be affected, we do apologize for the inconvenience this caused, and thank you for your patience

     

     CLOUD

  • Date - 19/08/2023 12:25 - 20/08/2023 07:30
  • Last Updated - 19/08/2023 12:26
Emergency maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - PD135
  • The node PD135 needs to be rebooted due to emergency maintenance.
    Some servers on the node will be affected by the reboot.

  • Date - 02/08/2023 14:52 - 02/08/2023 15:03
  • Last Updated - 02/08/2023 14:52
Resolved: Emergency issue on PD106 host node (Resolved)
  • Priority - Critical
  • Affecting System - PD106
  • Dear Valued Customer

     

    Please note that we experienced unexpected downtime on the PD106 host nodes.

    Your server might be offline while this is being investigated.

     

    We do apologize for any inconvenience caused.

    VPS/Cloud Support

    *************************************************************************************************************************************

    Update 1
     
    Please note that the issue has been resolved and all servers should be back up and running.
     
    Please contact us if you still experiencing issues.

     

  • Date - 02/08/2023 13:01 - 02/08/2023 13:25
  • Last Updated - 02/08/2023 13:08
Resolved: Emergency issue on PD141 host node (Resolved)
  • Priority - Critical
  • Affecting System - PD141
  • Dear Valued Customer

     

    Please note that we experienced unexpected downtime on the PD141 host nodes.

    Your server might be offline while this is being investigated.

     

    We do apologize for any inconvenience caused.

    VPS/Cloud Support

     
    *****************************************************************************************************************
    Update 1
     
    Please note that the issue has been resolved and all servers should be back up and running.
     
    Please contact us if you still experiencing issues.
     
     
     

  • Date - 02/08/2023 00:30 - 02/08/2023 13:25
  • Last Updated - 02/08/2023 13:05
PD137 host node is down (Resolved)
  • Priority - Critical
  • Affecting System - PD137
  • Dear Valued Customer

     

    Please note that we experienced an unexpected downtime on the PD137 host node.

     

    Our senior system engineers are investigating the issue with urgency and we will provide an update shortly.

     

    Cloud/VPS.co.za Support

     
     

  • Date - 18/05/2023 09:17
  • Last Updated - 18/05/2023 17:15
Standard Bank EFT issue (Resolved)
  • Priority - Critical
  • Affecting System - PayFast
  • Good day

    Payfast has reported Standard Bank EFT payments are currently unavailable.
    If you are unable to pay via Payfast from a Standard Bank account the alternative payment methods are bank transfer and Paypal.

  • Date - 09/05/2023 13:31 - 05/06/2023 10:52
  • Last Updated - 09/05/2023 13:34
Degraded Performance on Capitec (Resolved)
  • Priority - Critical
  • Affecting Other - Payfast Payments
  • Dear Valued client

     

    Update - Attention Capitec Customers

    Please be advised that instant EFT is temporarily unavailable on Payfast as a payment method. Kindly opt to pay using an alternative payment method.

    Apr 06, 2023 - 17:17 SAST

    Once Payfast provides feedback an update will be posted.



  • Date - 04/04/2023 10:03 - 05/06/2023 10:52
  • Last Updated - 14/04/2023 15:52
Network issue (Resolved)
  • Priority - Critical
  • Affecting System - Network system
  • Dear Valued Clients

     

     

     

    We are having intermittent issues with our network.

     

     

     

    Our system engineering team is busy investigating the issue, updates will be provided shortly.

     

     

     

    Kind Regards,

     

    Cloud/VPS.co.za Support

  • Date - 21/02/2023 09:17 - 21/02/2023 12:46
  • Last Updated - 21/02/2023 09:20
PD127 host node crash (Resolved)
  • Priority - Critical
  • Affecting System - PD127
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on PD127 host node.

    Our senior system engineers are investigating the issue with urgency and we will provide an update shortly.

    Cloud/VPS Support

     

    Update:
    we still experiencing problems with the host the senior system engineers are busy investigating this.

     

  • Date - 03/02/2023 12:36 - 09/02/2023 09:52
  • Last Updated - 03/02/2023 13:31
Payfast Payment issue (Resolved)
  • Priority - Medium
  • Affecting System - Payfast Payment issue
  • Good day

     

    Kindly take note of Payfast payment issue

     

    Payfast is aware of the issues relating to completing payments via Payfast and their Development Team is working on resolving it as soon as possible. Alternative payment methods are bank transfer and PayPal

     

    We thank you for your patience and understanding

     

    CLOUD

  • Date - 20/01/2023 09:27 - 21/01/2023 07:31
  • Last Updated - 20/01/2023 09:29
Network connection interruption in Frankfurt, Germany (Resolved)
  • Priority - High
  • Affecting System - Frankfurt, Germany servers
  • Dear Valued Customer

    In Frankfurt, Germany packet loss is observed. Engineers are working to locate and resolve the root cause.

    The update will be provided once more information is available.

     

    Cloud/VPS.co.za

  • Date - 01/12/2022 09:04
  • Last Updated - 01/12/2022 11:54
Maintenance: Acronis Storage Cluster Upgrade (Resolved)
  • Priority - Medium
  • Affecting Other - Maintenance: Acronis Storage Cluster Upgrade
  • Dear Valued Customers

     

    We will be performing maintenance on our Acronis cluster. This is to update software/security.

     

    Expected downtime - Intermittent connectivity for 1-2 hours

    Effects - Backups might fail during this period. The Acronis portal might also give connection issues.

     

    We do apologize for any inconvenience caused.

    Cloud Support

  • Date - 20/09/2022 12:00 - 20/09/2022 17:04
  • Last Updated - 20/09/2022 11:53
International traffic (Resolved)
  • Priority - Critical
  • Affecting System - Network
  • Good day

     

    Kindly note we were experiencing a network issue that is affecting International traffic. 

    The issue is being investigated, we do apologize for any inconvenience caused!

     

    We have moved traffic to an alternative uplink provider and traffic is flowing again.

     

    We will keep you updated via the network notification

     

    Kind Regards

    Cloud/VPS

  • Date - 19/09/2022 16:29 - 19/09/2022 18:00
  • Last Updated - 19/09/2022 16:31
Call center upgrade (Resolved)
  • Priority - Critical
  • Affecting Other - VOIP LINE
  • Hello,

    Please take note that our call centre system is being upgraded, this may result in difficulty getting through to our line.

    If this is the case - please utilise the live chat on our website or email on support@cloud.co.za

    Thank you,

  • Date - 10/08/2022 15:31 - 11/08/2022 15:23
  • Last Updated - 11/08/2022 08:42
known issue on Payfast (Resolved)
  • Priority - High
  • Affecting System - Payfast
  • Dear customers.
    We have been made aware of an issue where payments made through our payment gateway Payfast are reporting incorrectly
    We are in contact with our payment processor to have this corrected.
    During this time you may see a delay in your payment reflecting on your account with us - if this is the case, please contact billing@hostafrica.co.za so escalate the process.
    We will update this post with more information as we receive it

  • Date - 21/07/2022 12:52 - 22/07/2022 12:30
  • Last Updated - 21/07/2022 12:53
Acronis connection Problem (Resolved)
  • Priority - Critical
  • Affecting System - Acronis Backups
  • Good day

     

    Acronis is in the process of performing maintenance on one of its cloud Locations. This seems to be causing connection issues for clients. 

    We will keep you updated on the matter and do thank you for your patience,

     

    Kind Regard

    Cloud/VPS.co.za

     

    #UPDATE

    Issue logged with our Software Vendor for further investigation and we are waiting for feedback.

  • Date - 02/07/2022 13:00
  • Last Updated - 04/07/2022 11:20
Network issues in Sao Paulo, Brazil (Resolved)
  • Priority - Critical
  • Affecting System - São Paulo, Brazil - SAO - Cloud Servers
  • Good day

    We are aware of the network issues in Sao Paulo DC, our engineers are looking into it.

    Components Affected
    São Paulo, Brazil - SAO - Cloud Servers, São Paulo, Brazil - SAO - Network

    Kind Regard

    Cloud/VPS.co.za Support

    UPDATE:

    The issue is related to the routing problems happening worldwide. São Paulo servers are running, however, the network is not accessible from certain locations. We are working with upstream providers to restore all connections.

     

    RESOLVED

    Network connectivity has been fully restored. If you are still unable to reach your servers then please submit a ticket and our team will double check your services.

  • Date - 21/06/2022 10:23
  • Last Updated - 22/06/2022 07:26
Payfast (Resolved)
  • Priority - Critical
  • Affecting Other - payments
  • Good day

     

    Kindly note Payfast is experiencing some issues with their payment system. Payments might not go through at the moment.

    They are aware of this and this is being worked on,

     

    Further updates to follow

     

    Kind Regard

    HOSTAFRICA

  • Date - 25/04/2022 14:24 - 26/04/2022 07:32
  • Last Updated - 25/04/2022 14:24
known issue on Payfast (Resolved)
  • Priority - High
  • Affecting System - Payfast
  • We are currently experiencing an issue with our Payfast payment system.
    The issue has been escalated to the Payfast technical team and they are actively working on resolving the issue for us.
    Thank you for your patience

  • Date - 14/04/2022 10:14 - 14/04/2022 14:35
  • Last Updated - 14/04/2022 10:17
Liquid Telecom Down (Resolved)
  • Priority - Critical
  • Affecting System - System
  • Good day

     

    Kindly note that there is currently a problem with our upstream provider Liquid Telecom

     

    They are down at the moment, traffic is flowing via our secondary upstream provider however some delays might be present

     

    We will keep you updated on this.

     

    Kind Regards

    Cloud.co.za

  • Date - 05/04/2022 17:16 - 05/04/2022 17:38
  • Last Updated - 05/04/2022 17:16
Issue with Host: ha703.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Server - ha703.host-ww.net
  • Dear Valued Client

     

    We are currently experiencing an issue with the host node: ha703.host-ww.net.

     

    The issue has been escalated to our senior engineers and is currently being investigated.

     

    We will provide an update on the matter shortly.

     

    Update: most of the VMs should run fine now

    The issue is still being investigated.

     

    Update: - Issue Resolved: There should be no performance issues anymore. Please let us know if you still see any problems.

     

    Support Team

    Cloud/VPS.co.za

     

  • Date - 04/04/2022 07:40
  • Last Updated - 04/04/2022 10:22
Chicago, United States - CHI - Cloud Servers (Resolved)
  • Priority - Critical
  • Unexpected hardware/kernel crash/panic took down 12 hypervisors.

     

    New incident: Identified
    Work is ongoing to quickly bring back up the affected VM's.

     

  • Date - 22/03/2022 14:35 - 23/03/2022 07:56
  • Last Updated - 22/03/2022 14:37
Payfast issues (Resolved)
  • Priority - High
  • Affecting Other - Billing
  • Good day

     

    Payfast is currently experiencing issues with their payment systems

    and this affects the instant EFT payments options

     

    They are aware of it and are working on resolving it.

     

    We will keep you updated on this

     

    Thank you for your patience

    CLOUD.co.za

  • Date - 18/03/2022 11:11 - 18/03/2022 14:05
  • Last Updated - 18/03/2022 11:12
Issue with Cluster 7 (Resolved)
  • Priority - Critical
  • Dear valued customers

    We are currently experiencing an issue in Cluster 7, the VMs seems unresponsive.

    Our senior system engineers are currently investigating the issue with urgency.

    NB: Please do not STOP or START VMs from your client portal while the issue is being investigated.

    We will provide feedback shortly.

    Regards

    CLOUD/VPS SUPPORT

  • Date - 19/10/2021 08:21
  • Last Updated - 19/10/2021 10:59
HA702 rebooting (Resolved)
  • Priority - Critical
  • Affecting Server - ha702.host-ww.net
  • Dear clients

    We are rebooting host server: ha702.host-ww.net.

    VMs will be unavailable for 10 - 15 minutes.

     

    #UPDATE: We are still experiencing an issue with ha702.host-ww.net, servers are still inaccessible.

    #UPDATE: ha702.host-ww.net is now back online, all VMs are now back online.

    Regards

    CLOUD/VPS.CO.ZA SUPPORT

  • Date - 19/10/2021 08:22
  • Last Updated - 19/10/2021 10:59
Network issues (Resolved)
  • Priority - High
  • Affecting System - Network
  • At Approximately 14:35 we had a network issue that lasted for approximately 6 Minutes

    This caused connectivity issues to the servers.

    Connectivity has been restored and we are investigating the root cause

     

    Thank you for your patience

  • Date - 18/08/2021 14:43
  • Last Updated - 18/08/2021 23:03
Node Down for reboot (Resolved)
  • Priority - Critical
  • Affecting System - Ha18
  • Update 12:20

    All VMs back online. Should you needs additional support, please open a ticket with us.

    ---

    Update 12:03

    Taking slightly longer than anticipated to get all VM's online,

    A final update to this notification will be posted once all issues, including edge cases are resolved.

    ---

    Update 11:40

    ETA: Effected VM's will be online within 30 Minutes

    ---

    Update 11:38

    The node is not responding to power on, we will begin migrating and then starting effected VM's on other nodes.

    ---

    We are currently investigating a possible outage to one of our Cloud and VPS nodes.

    Some customers will experiencing intermittent connectivity during this time.

    Updates to follow

  • Date - 17/08/2021 12:10
  • Last Updated - 17/08/2021 12:25
International Connectivity Issue (Resolved)
  • Priority - Critical
  • Affecting Other - International Traffic Affected
  • Dear Valued Customer,

    UPDATE 1:

    International connectivity restored
    Root cause is an outage at Voxility in Europe
    We have routed the traffic via other paths for now

    International traffic to our infrastructure is currently affected.


    We are investigating the matter and looking for a resolution.

    Kind Regards,

    Cloud.co.za

  • Date - 06/08/2021 09:58
  • Last Updated - 07/08/2021 10:07
Issue with domain renewals (Resolved)
  • Priority - Critical
  • Dear Valued Customer

    There is currently an issue at the ZA Central Registry affecting the renewal and registration of domains.

    The issue is being investigated and we will notify you once resolved.

     

    #UPDATE: The issue has been resolved.

     

    Kind Regards

    CLOUD/VPS.CO.ZA SUPPORT

  • Date - 21/07/2021 09:52
  • Last Updated - 21/07/2021 11:26
Network Issue - JHB-CPT National Long Distance Down (Resolved)
  • Priority - Critical
  • Affecting Other - JHB-CPT National Long Distance Down
  • Dear Valued Customer

    JHB-CPT National Long Distance Down

    Event Start time: 20H13 SAST 20th July 2021 One of the national long-distance fibre links linking Teraco Cape Town to Teraco Johannesburg is down currently. All traffic has migrated over automatically to the redundant circuit.

    This might result in higher latency for some customers that are routed via Teraco

    7/16/2021 Time post 9:49

    UPDATE: 17/07/2021 - 09:31 :

    There has been a major fibre break in the Cape between Tygerberg and Worcester, this is affecting multiple fibres and ISP's.

    This has put a massive strain on the remaining fibre providers circuits between Cape Town and Johannesburg.

    Latencies should be back to normal as some fibre providers have added new routes.

     

    Kind Regards,

    CLOUD

  • Date - 16/07/2021 20:13 - 17/07/2021 10:34
  • Last Updated - 17/07/2021 09:32
São Paulo, Brazil cloud service degraded performance (Resolved)
  • Priority - Medium
  • Affecting System - São Paulo, Brazil Cloud servers
  • Dear Valued Customer

    New incident: Investigating

    São Paulo, Brazil cloud service currently is experiencing degraded performance due to no VM management. All running VMs are not impacted (only Stop / Restart / Start does not work).

     

    Regards

    Cloud/VPS.co.za Support Team

  • Date - 11/07/2021 16:01
  • Last Updated - 12/07/2021 12:39
Acronis Backup issues (Resolved)
  • Priority - Medium
  • Affecting Other - Acronis
  • Dear Valued Customers

     

    We detected an issue with the Acronis service, which is due to the maintenance that Acronis performed. Their technicians are currently investigating the issue.

     

    Effects

    • You might receive an email stating 'Backup status is unknown'
    • cPanel/Whm backup's are not accessible

    We do apologize for the inconvenience caused.

     

    cloud.co.za Support

  • Date - 22/06/2021 10:29
  • Last Updated - 28/06/2021 08:19
Network Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Network Maintenance
  • Dear Valued Customer

     

    Please note there will be networking maintenance 16/06/2021 at 4 pm

     

    We do not expect any downtime.

     

    Kind Regards

    CLOUD.co.za & VPS.co.za

  • Date - 15/06/2021 16:00 - 16/06/2021 18:09
  • Last Updated - 16/06/2021 07:03
Acronis: Error Misc network (Resolved)
  • Priority - Medium
  • Affecting Other - Acronis
  • Dear Values Customers

     

    We corrected an issue on the Acronis storage which would have resulted in backups failing with the below error. The problem has been resolved and future backups will complete as per normal.

     

    Error: Misc network

    Fix: Start your backup manually or allow your backup schedule to run. Future backups will complete successfully.

     

    We do apologize for any inconvenience caused.

     

    Cloud.co.za Support

  • Date - 07/06/2021 11:56 - 08/06/2021 10:05
  • Last Updated - 07/06/2021 11:57
DDOS mitigation (Resolved)
  • Priority - Critical
  • Affecting System - Dedicated Servers
  • Dear Valued Customers

     

    •  We have currently blocked ICMP (PING) for overseas locations to DEDICATED SERVERS.
    •  Traffic is sent through Europe for scrubbing. This will result in higher latency.

     

    #UPDATE: Traffic is now routed back to local.

    Kind Regards

    CLOUD.co.za

  • Date - 01/06/2021 09:40
  • Last Updated - 02/06/2021 09:06
DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • Dear Valued Customers

     

    Please note that we are experienced an active DDOS attack around 14:10:

    This has been mitigated.

     

    Kind Regards

    CLOUD.co.za

  • Date - 20/05/2021 14:15
  • Last Updated - 31/05/2021 16:11
CP28-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - cp28-za1
  • Good Day,

     

    We are currently experiencing an issue on our server cp29-za1.host-ww.net this has been escalated to a system administrator who is investigating this issue further.

     

    8:51am 05/30/2021

  • Date - 30/05/2021 08:49 - 30/05/2021 10:17
  • Last Updated - 30/05/2021 08:51
ha709-za1.host-ww.net under investigation (Resolved)
  • Priority - High
  • Affecting Server - ha709.host-ww.net
  • Dear Valued Customer

     

    We are currently investigating an issue on ha709-za1.host-ww.net, degraded performance can be expected. 

     

    We will report back as soon as the issue has been resolved.

     

    Kind Regards,

    Cloud

  • Date - 28/05/2021 11:23 - 04/05/2021 07:40
  • Last Updated - 28/05/2021 11:56
Network Scrubbing Enabled (Resolved)
  • Priority - High
  • Affecting Other - Network
  • The following IP ranges are being scrubbed due to an ongoing DDOS attack: 102.130.127.0/24

    Increased latency can be expected. 

  • Date - 14/05/2021 10:51 - 14/05/2021 12:03
  • Last Updated - 14/05/2021 10:52
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Other - Network Issue
  • Dear Valued Customer

    Update 1 07 May 2021 12:33:

    We are currently experiencing a network issue with our infrastructure.

    We are investigating the matter. Please bear with us while resolving it.

    Update 2 07 May 2021 12:48:

    The issue has been mitigated and resolved. Thank you for bearing with us while we were investigating the matter.

     

    Update 3 07 May 2021 12:52:

    The issue still persists, please bear with us with we continue to investigate and mitigate the issue. Apologies for the inconvenience caused by this.

     

    Update 4 07 May 2021 12:56:

    The network team is investigating the matter and have determine the root cause is due to an IP transit issue upstream.
     

    Update 5
    07 May 2021 13:32:
     
    We have found that there is a large scale DDOS attack towards our Upstream Provider. This affected mainly international but also some local traffic.

    Update 6 07 May 2021 14:21:

    The issue appears to have been mitigated
     

    Kind Regards,
    Cloud

  • Date - 07/05/2021 12:33 - 07/05/2021 14:21
  • Last Updated - 07/05/2021 14:20
Network Issues (Resolved)
  • Priority - High
  • Affecting Server - Cloud VPS
  • Good Day,

     

    18:13PM 5/3/2011

    We are currently investigating an ongoing network issue on cloud.co.za our system admins are currently looking into this.

     

    Updates to follow.

     

    The following network issue has been resolved.

  • Date - 03/05/2021 18:11
  • Last Updated - 03/05/2021 19:56
Issues with Incoming Calls (Resolved)
  • Priority - Critical
  • Affecting Other - Phone Line Down
  • Dear Valued Customer,

     

    We are currently experiencing an issue with receiving calls from customers.

    The issue is currently being investigated. If you have an issue and require assistance please kindly make use of our live chat or email us at support@cloud.co.za .

     

    Kind Regards,

    CLOUD

  • Date - 03/05/2021 12:40 - 03/05/2021 12:49
  • Last Updated - 03/05/2021 12:43
Possible DDOS attack (Resolved)
  • Priority - High
  • Affecting Other - Network
  • We have received numerous reports of packet loss and we are investigating a possible DDOS attack. 

    Our network engineers are attending to the situation to resolve the issue as quickly as possible.



    UPDATES: 29/03/2021 12:57

    • The reason for the higher latency is a large-scale DDOS attack.
    • The DDOS is mitigated for now and we are monitoring the situation closely.
    • As part of the mitigation, we route traffic through a scrubbing center in London. This can lead to higher ICMP ping times than normal.

     

    UPDATE: 29/03/2021 17:16

    • Since this morning we have been routing all IP traffic through scrubbing services in order to mitigate the ongoing DDOS attack.
    • Customers may experience high latency however services run stable.

     

    UPDATE: 30/03/2021 - 10:02

    • No packet loss since yesterday.
    • We are still routing traffic through scrubbing service, This results in higher latency am can affect certain workloads (slower performance)
    • We expect to roll back to normal network behavior with the next 24 hours.

     

    Update 31/03/2021 - 11:46

    • We have disabled scrubbing service for all local traffic
    • All international traffic is routed through scrubbing as per default

  • Date - 29/03/2021 12:15 - 02/04/2021 19:59
  • Last Updated - 31/03/2021 14:49
Maintenance: All Cloud & VPS Servers (Resolved)
  • Priority - High
  • Affecting Other - Maintenance: All Cloud & VPS Servers
  • Dear Valued Customers

     

    We will be performing maintenance on our Cloud & VPS server infrastructure tonight, Friday 26/03/2021 starting at 10 PM till 11 PM.

     

    Effect: Network downtime of 10-40 minutes. Cloud & VPS servers will continue to run just without network access while maintenance is in progress.

    Reason: Changing of core router


    Update : 23:10

     

    The Majority of our servers are back online, we are working on the rest of the affected servers. 

    Next update to follow shortly 


    Update 23:25

     

    80% of servers are back online,

    We are working on the connectivity of the rest of the servers


    Update 23:38

     

    All servers are back online

    We do apologize that this took a bit longer than expected

    We do thank you for your patience


    Please do contact our support team if you experience any issues

    We apologize for any inconvenience caused.

  • Date - 26/03/2021 08:07
  • Last Updated - 29/03/2021 07:53
Maintenance: All Cloud & VPS Servers (Resolved)
  • Priority - Medium
  • Affecting Other - All Cloud & VPS Servers
  • Dear Valued Customers

     

    We will be performing maintenance on our Cloud & VPS server infrastructure Friday 26/03/2021 starting at 10 PM till 11 PM.

     

    Effect: Network downtime of 10-40 minutes

    Reason: Changing of the core router

     

    We apologize for any inconvenience caused.

    Kind regards
    CLOUD/VPS.CO.ZA Support

  • Date - 26/03/2021 07:41 - 26/03/2021 08:09
  • Last Updated - 26/03/2021 08:05
Ha709 (Resolved)
  • Priority - Critical
  • Affecting Server - ha709.host-ww.net
  • Server Ha709 went offline at approximately 02:00am. The server was rebooted and all VMs residing on this server were rebooted immediately.

  • Date - 03/02/2021 02:00 - 03/02/2021 06:58
  • Last Updated - 03/02/2021 06:58
Network Issue under investigation (Resolved)
  • Priority - Critical
  • Affecting System - Network
  • We are currently investigating a Network issue and degraded performance can be expected. 

    We will report back as soon as the issue has been resolved.

  • Date - 29/01/2021 07:19 - 29/01/2021 07:55
  • Last Updated - 29/01/2021 07:20
Host Crash ha31-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - ha31-za1.host-ww.net
  • Time: 23:30 - 23:50 SAST

    Root cause: HOST CRASH due to memory error

    Resolution: Host had to get rebooted. All VMs crashed and had to get rebooted to

    Status: Resolved

  • Date - 19/01/2021 23:50 - 19/01/2021 23:56
  • Last Updated - 19/01/2021 23:51
DDOS Attack (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Dear Valued Customer

    Please note that we are currently experiencing a large-scale DDOS attack that is affecting both our VPS/Cloud and Dedicated Server customers.

    You may be experiencing high levels of packet loss, in particular in regards to international traffic.

    We are in the process of mitigating the attack and will provide updates shortly

    Update #1: Mitigation is ongoing

    Update #2: The DDOS attack has been successfully mitigated.

  • Date - 13/01/2021 15:46
  • Last Updated - 13/01/2021 18:25
Acronis Backup maintenance (Resolved)
  • Priority - Low
  • Affecting Other - Acronis
  • Dear Valued Client

     

    Acronis has started maintenance in the EU2 data center.

    Affected by maintenance: Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations
    Services impact: Acronis Services may become unavailable for up to 1 hour during the activity.

     

    We do apologize for any inconvenience caused.

    Cloud Support

  • Date - 11/12/2020 22:13 - 11/12/2020 22:21
  • Last Updated - 11/12/2020 22:14
Acronis Backup maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - Acronis Backup maintenance
  • Dear Valued Customer

     

    Acronis is having a maintenance period. Acronis Cloud Team will do their best to complete this work as soon as possible.

     

    Services impact: Acronis Services may become unavailable for up to 1 hour and 30 minutes during the activity.

     

    Regards

    Cloud Support

  • Date - 06/11/2020 22:00
  • Last Updated - 11/11/2020 07:17
Storage Cluster Issue (Resolved)
  • Priority - Critical
  • Affecting Other - Storage Cluster
  • Dear Valued Customer


    Please see the report below

    28-10-20 11:38:47: We experienced an outage in one of our storage clusters. This has caused some VMs losing connection to the storage network.


    28-10-20 12:59:11 The storage cluster was fixed. Some of the affected VMs (especially Windows) needed to get rebooted

    Fix: Faulty storage switch replaced.

    Root Cause Analysis: One of the storage switches became unresponsive. This has caused the storage network to become unresponsive. The issue seems a bug in the switch operating system.

    Customer action needed: In case the server is still inaccessible do the following:
    Stop server - Wait for the server to be shutdown
    Start server - Only once the server is completely shutdown

    A restart (command) of the server will not work

    possible
    [ˈpäsəb(ə)l]
    possible

  • Date - 28/10/2020 12:00 - 28/10/2020 13:15
  • Last Updated - 28/10/2020 14:07
ha03-za1.host-ww.net outage (Resolved)
  • Priority - Critical
  • Affecting Server - ha03-za1.host-ww.net
  • Dear Customers,

    Please note that the host named ha03-za1.host-ww.net is currently down. Our system administrators are currently looking into the issue with urgency.

    We do apologize for the inconvenience this will cause.

    Kind Regards

  • Date - 20/10/2020 09:26
  • Last Updated - 20/10/2020 13:43
Problem at Johannesburg Internet Exchange (Resolved)
  • Priority - Critical
  • Affecting Other - Problem at Johannesburg Internet Exchange
  • Good day valued customer.

    There is currently an issue with Connectivity problems with peering links to JINX within our Data Centre. The issue is currently being investigated.

    Symptoms:

    Customers may experience intermittent slow response times when accessing hosting services hosted in the Samrand data center.
     
    Update 1:

    The JINX (Johannesburg Internet Exchange) has reported a technical problem, causing some customers to have connection issues. We have disconnected from Jinx and connectivity should be back to normal
     
    Kind Regards
    HOSTAFRICA.

  • Date - 16/10/2020 13:13 - 16/10/2020 13:28
  • Last Updated - 16/10/2020 13:25
Network Issues. (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • Dear Valued Customer,


    We are currently expriencing network issues, our network engineers are actively looking into the issue.


    Apologies for the inconvince caused.


    Regards,


    CLOUD

  • Date - 13/10/2020 22:55 - 13/10/2020 23:12
  • Last Updated - 13/10/2020 22:58
Phone System Down (Resolved)
  • Priority - High
  • Affecting Other - Phone System
  • Dear Valued Customer,

     

    Please note that we are currently having issues with our VOIP line and may struggle to reach us due to issues with our VOIP provider.

    Kind Regards,
    HOSTAFRICA

  • Date - 24/09/2020 14:27
  • Last Updated - 29/09/2020 20:56
upgrading core network equipment in Frankfurt, Germany (Resolved)
  • Priority - High
  • Affecting System - Frankfurt, Germany
  • Good day

    There will be cor network equipment upgrades in Frankfurt, Germany on the 1st of October.

    Start time: 03:00 AM, UTC - This will be 05:00 AM South African time


    Duration: 2 hours during the maintenance period, customers will experience network outage for up to 20 minutes in Frankfurt, DE.

     

    We do appreciate your understanding

    Kind Regards

    Cloud.co.za/VPS

  • Date - 01/10/2020 05:00 - 01/10/2020 10:37
  • Last Updated - 29/09/2020 17:54
Email Sending Issues (Resolved)
  • Priority - High
  • Affecting Other - Shared Servers
  • Dear Valued Customer

     

    Our outgoing provider is currently experiencing an issue that is affecting outgoing email performance.

    They have identified the cause of the issue and are working on a solution.

    This issue may cause some of the below errors.

    • Max Defer
    • Authentication is required

     

    Regards,

    Host Africa Support

     

    #Update 1

    Our outgoing provider has resolved this issue. Please do let us know if you are still experiencing problems.

  • Date - 21/09/2020 14:46 - 24/09/2020 07:02
  • Last Updated - 21/09/2020 17:08
Connectivity problems with peering links to JINX and NAP (Resolved)
  • Priority - High
  • Affecting Other - Connectivity problems with peering links to JINX and NAP
  • Good day valued customer.

    There is currently an issue with Connectivity problems with peering links to JINX and NAP within our Dara Centre. The issue is currently being investigated.

    Symptoms:

    Customers may experience intermittent slow response times when accessing hosting services hosted in Samrand data centre.
     
    Kind Regards
    HOSTAFRICA.

  • Date - 16/09/2020 15:09
  • Last Updated - 16/09/2020 16:21
Network Issues (Resolved)
  • Priority - Critical
  • Affecting System - Network
  • Good day

    We are currently under DDOS attack, Our network team is currently mitigating the attack

    You may experience intermittent connection to servers, sites and our website/client area

    We are doing all we can to mitigate this, and will update once the matter is resolved

    We thank you for your patience

    Kind regards

    CloudCoZa

    #UPDATE: The issue has been resolved

     

  • Date - 08/09/2020 09:51
  • Last Updated - 10/09/2020 10:07
Server Restart (Resolved)
  • Priority - High
  • Affecting Server - ha03-za1.host-ww.net
  • Dear Valued Customer

    We are performing a restart of one of our physical hosts(ha03-za1.host-ww.net)

    Time Start: 21 July 2020 22:00 SAST

    Time End: 21 July 2020 22:15

    Reason:  Security Update

    Impact: Your VPS(s) will be offline for up to 15 minutes during the maintenance period.

    We apologize for any inconvenience caused by the maintenance. Please open a ticket with us if you have any questions/concerns.

     

    Update 1:

    There is a slight delay of the maintenance. The host will only get rebooted in the next minutes.

    We apologize for the delay.

     

     

  • Date - 21/07/2020 22:00 - 03/08/2020 07:08
  • Last Updated - 21/07/2020 22:50
Network Issue (Resolved)
  • Priority - High
  • Affecting System - Network
  • Dear Valued Customer

    Please note that we are currently experiencing a network issue that may affect your ability to access your VPS. We are investigating the issue with urgency and will keep you updated via this notification.

    We apologise for the inconvenience caused.

    Update #1: The network issue is now only affecting ha401.host-ww.net. If you have a server on a different host and you are having issues, please do let us know

     

  • Date - 09/07/2020 17:19
  • Last Updated - 13/07/2020 07:45
HA37 Host Down (Resolved)
  • Priority - Critical
  • Affecting Server - ha37-za1.host-ww.net
  • Dear Customers,

    Please note that the host named ha37-za1.host-ww.net is currently down. Our system administrators are currently looking into the issue with urgency.

    We do apologize for the inconvenience this will cause.

    Kind Regards

    Host Africa Support

     

    #Update 1

    The host is currently being restarted.

    #Update 2 - Host issue resolved

    The host issue has been resolved. All servers should be up and running. Please contact us if you still experiencing issues.

    Root cause: Host crash

  • Date - 08/07/2020 11:24
  • Last Updated - 08/07/2020 15:40
vps.co.za downtime (Resolved)
  • Priority - Medium
  • Good day

    At approximately 15:00 VPS.co.za is being migrated to a new server, expected about 15Min downtime

    Thank you for your understanding

  • Date - 21/06/2020 15:01 - 21/06/2020 15:11
  • Last Updated - 21/06/2020 15:01
Acronis Files Cloud is partially degraded (Resolved)
  • Priority - Medium
  • Affecting Other - Acronis
  • Good Day

    We would like to notify you that Acronis Cyber Cloud in the EU2 data center is degraded. Acronis Cloud team is working on the issue resolution.


    Service impact: Some customers might be unable to reach Acronis Files Cloud.

  • Date - 10/06/2020 16:38
  • Last Updated - 17/06/2020 09:31
Emergency repair (Resolved)
  • Priority - High
  • Affecting Server - Chicago, IL, USA
  • Due to network issues reported by our clients, we need to perform an emergency network system switchover in Chicago, USA

    We estimate that clients will experience up to 20 minutes of downtime

    Thank you for your patience

    Cloud/VPS Team

  • Date - 15/06/2020 10:00 - 15/06/2020 11:00
  • Last Updated - 17/06/2020 09:31
Server Down (Resolved)
  • Priority - Critical
  • Affecting Server - ha01-za1.host-ww.net
  • Good day

    We are experiencing some issues with HA01 server

    Our system admins are aware of it and working on it as we speak

    This is affecting services on this server

    We thank you for your patience

     

    Cloud/VPS Team

     

    #Update: All servers have been started

  • Date - 18/05/2020 15:14
  • Last Updated - 18/05/2020 15:46
Update of Acronis Cyber Cloud 9 hotfix (Resolved)
  • Priority - Critical
  • Affecting System - Acronis Backup
  • Dear Valued Customer

    This to notify you about planned maintenance in the EU2 data center.

    Maintenance timeline (GMT +02): 12 May 2020 08:30 PM - 12 May 2020 10:30 PM

    Maintenance timeline (GMT +00): 12 May 2020 06:30 PM - 12 May 2020 08:30 PM

    Maintenance total duration: 2h 0m


    Maintenance details: Acronis Cyber Cloud components will be updated to the latest version.



    Release notes are available here.



    Services impact: Acronis Management Console, Backup Console, Backup and/ or Restore operations, Web Restore, Disaster Recover Cloud, Files Cloud and Notary may become unavailable for up to 1 hours during the activity.


    Affected by maintenance: Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations

     

  • Date - 12/05/2020 18:30 - 12/05/2020 22:30
  • Last Updated - 14/05/2020 10:52
Network issues in São Paulo, Brazil (Resolved)
  • Priority - Critical
  • Affecting System - Brazil servers
  • Investigating - Network issues have been detected in the São Paulo location.
    As a result, Kronos Cloud, Virtuozzo, and a part of Proto Compute services became unavailable.

     

    We are currently working with DC's remote hands to help us determine the root cause.
    Suspected issue: hardware failure.

     

    Update - The network connectivity has been restored, however, as all of the infrastructures was down, we are still bringing the storage system back up in a proper order, which is not only the most critical operation at the moment, but also the most difficult one.

     

    Update - We have brought back around 75%-80% of the storage system, after we finish that, we will start turning on the servers one by one.

     

    Update - The storage system was brought back up, and we are starting to turn the servers back on one by one.
    As stated in the previous update, clients should also note that some of the VMs will be made available before others and that while we are clearing the aftermath of the incident, the servers will perform at reduced performance.
    Clearing the aftermath and getting back to normal performance might take around 24 hours.

     

    Monitoring - All Kronos Cloud and Virtuozzo servers were brought back up and we are starting to work on refilling the storage data, during which the clients might feel decreased VM performance. After that, we will monitor the situation for a few more days.

     

    Update - We have received feedback that some of the additional IPs are not working for VMs - the issue was already fixed, however, you need to perform stop/start (note, not reboot, but stop and then start) of the server, and the additional IPs will become available again.

     

    Resolved - After monitoring the situation for some time, we conclude that the incident is now closed. Postmortem will be provided in a short while.

  • Date - 06/05/2020 08:23
  • Last Updated - 11/05/2020 07:32
HA03 Host Crash (Resolved)
  • Priority - Critical
  • Affecting Server - ha03-za1.host-ww.net
  • Dear Customers,

    Please note that we have experienced a host crash. Our system administrators are currently looking into the issue.

    Kind Regards

    Cloud Support.

  • Date - 03/05/2020 22:13 - 03/05/2020 22:38
  • Last Updated - 03/05/2020 22:18
Chicago Servers Are Under Maintenance (Resolved)
  • Priority - High
  • Affecting Server - Chicago, IL, USA
  • Dear Customer

    Due to network system upgrades, we would like to notify you about scheduled maintenance in our Chicago, United State DC.

    Downtime & Impact
    Clients are expected to experience no longer than 30 minutes of downtime. Network connectivity of all Chicago services will be impacted.

    Maintenance time
    2020/04/23 14:00 - 16:00 UTC

     

    Update - Due to client feedback we have rescheduled the maintenance to Tue, Apr 28, 8 AM UTC (3 AM CST).

    Kind Regards,

    HOSTAFRICA Support.

  • Date - 23/04/2020 14:00 - 22/04/2020 16:00
  • Last Updated - 29/04/2020 10:48
Issue on legacy OnApp (Resolved)
  • Priority - Critical
  • Affecting System - OnApp
  • Dear Valued Customer

    We are currently experiencing an issue with legacy OnApp infrastructures.

    The issue is currently being investigated, we will provide an update ASAP.

     

    11. April 05:00 Update: We will inform all customers on the issue via Email.

    11. April 12:30 Update: All customers receive a status link for the updates

     

  • Date - 10/04/2020 17:30
  • Last Updated - 21/04/2020 09:52
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Dear Valued Customer

    Please note that we are currently experiencing a network issue. Customers may experience difficulty accessing their servers from certain networks. We are investigating this issue with urgency.

     

    Update #1: The issue has been resolved, please let us know if you are still having any problems

  • Date - 08/04/2020 15:35
  • Last Updated - 10/04/2020 17:33
HV4 Restart (Resolved)
  • Priority - Critical
  • Affecting Server - OnApp
  • Dear Valued Customer

    Please note that we are performing an emergency restart of HV4

    We apologize for any issues caused.

    UPDATE 1:

    There is currently a problem with our OnApp servers, stop/start/reboot is not working.

  • Date - 05/04/2020 11:00
  • Last Updated - 05/04/2020 11:56
Network Range 160.119.250.x not working (Resolved)
  • Priority - Critical
  • Dear Valued Customer

    Please be advised that we are currently experiencing on the servers that are on the 160.119.250.0 IP Address range.

    Our senior system engineers are currently investigating with urgency to get the issue resolved.

    We will keep you updated. Apologies for the inconvenience caused.

     

    Update:

    The issue has now been resolved

  • Date - 02/04/2020 16:46
  • Last Updated - 02/04/2020 17:18
HV4 Restart (Resolved)
  • Priority - High
  • Affecting Server - OnappVPS
  • Dear Valued Customer

    Please note that we are performing an emergency restart of HV4

    We apologize for any issues caused.

  • Date - 27/03/2020 07:33
  • Last Updated - 27/03/2020 08:24
COVID-19 (Resolved)
  • Priority - Low
  • Affecting Other - Operations
  • Dear clients, partners and suppliers,

    Due to the current COVID-19 pandemic, we have put the following measures in place to ensure that we continue to provide our clients with uninterrupted service.
    As of yesterday, and until further notice we are working remotely from our respective homes or safe places of choice.

    Moreover, all our Datacenter providers have established a screening process for all persons entering Datacenter facilities.
    Most importantly, all of us at Cloud.co.za will remain available to assist you telephonically and via email/ticket. Business hours remain unchanged.
    Our priority remains the health and safety of our clients and employees and ensuring that essential staff continue to run our operation for your benefit and remain healthy enough to do so.

    Should you have any concerns in this regard, please do not hesitate to contact us at support@cloud.co.za

    Sincerely,                                                       
    Michael Osterloh                                                                    
    Managing Director

  • Date - 20/03/2020 14:23 - 16/09/2020 20:51
  • Last Updated - 20/03/2020 14:35
Phone Lines (Resolved)
  • Priority - High
  • Affecting Other - Phone Lines
  • Dear Valued Customers

    We currently experiencing issues with our Telephone Lines, thus we not able to receive your calls. This is currently being investigated.
    We do apologize for the inconvenience caused.

  • Date - 13/03/2020 08:31
  • Last Updated - 13/03/2020 09:30
Issue on legacy OnApp (Resolved)
  • Priority - Critical
  • Affecting System - OnApp
  • Dear Valued Customer

    We are currently experiencing an issue with legacy OnApp infrastructures.

    Servers on the below hosts will be affected:

    HV1

    HV4

    HV14

    HV15

    HV17

     

    The issue is currently being investigated, we will provide an update ASAP.

     

    Support

    Cloud/VPS

     

    Update: 

    The issue has been resolved.

     

     

     

     

  • Date - 06/03/2020 10:52 - 06/03/2020 13:13
  • Last Updated - 06/03/2020 14:25
Emergency restart (Resolved)
  • Priority - Critical
  • Affecting Server - OnApp
  • Good day

    Unfortunately we have to perform an emergency restart on server HV11

     

    We do apologize for inconvenience caused

    HostAfrica team

  • Date - 02/03/2020 16:30
  • Last Updated - 03/03/2020 08:18
Email Sending Issue (Resolved)
  • Priority - High
  • Dear Valued Customer

    Please be informed that our Outgoing provider is currently experiencing a mail delivery issue.  This will cause mail delays. This is currently being investigated.

    We do apologize for any inconvenience caused.

     

    #UPDATE 1

    Our Outgoing provider has identified the cause of the issue and is working on the solution.

  • Date - 26/02/2020 16:40
  • Last Updated - 28/02/2020 07:41
Unexpected Downtime (Resolved)
  • Priority - High
  • Affecting Server - ha19-za1.host-ww.net
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on ha19-za1.host-ww.net. Your server was rebooted in the process of bringing the host back up

    Apologies for any inconvenience  caused

     

  • Date - 17/02/2020 21:33
  • Last Updated - 19/02/2020 10:27
Issue with Brazil servers (Resolved)
  • Priority - High
  • Affecting Other - Brazil Cloud servers
  • Dear Valued Customer

     

    We would like to inform you that we are currently experiencing connectivity issues in the SAO location.

     

    Our DC team is already working to get the issue resolved.

     

    We apologize for the inconvenience caused.

     

    Support@Cloud/VPS

     

    #UPDATE: The issue has been resolved

  • Date - 14/02/2020 09:56
  • Last Updated - 14/02/2020 11:05
Server Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - HV1 Server
  • Dear Valued Customer

    Please kindly be advised of a maintenance period we will be conducting below:

    Time Start: 05/02/2020 20:00 SAST

    Time End: 05/02/2020 21:00 SAST

    Reason:  Host Maintenance

    Impact: Your server will have an approximate downtime of up to 1 hour

    Please do let us know if you have any queries/concerns

    Kind regards

    Cloud Support

  • Date - 06/02/2020 20:00 - 06/02/2020 21:00
  • Last Updated - 07/02/2020 09:53
Emergency reboot: ha24-za1.host-ww.net (Resolved)
  • Priority - Medium
  • Affecting Server - ha24-za1.host-ww.net
  • Host HA24-ZA1 did crash. All VMs are currently restarting

    ETA 15 min

    Update:

    All VMs have been restarted

  • Date - 20/01/2020 19:25 - 20/01/2020 19:50
  • Last Updated - 20/01/2020 19:49
Acronis Backup Portal Not Accessible (Resolved)
  • Priority - High
  • Dear Valued Customer

    Our backup provider Acronis is currently experiencing network difficulties. This will result in the backup manager portal not being accessible. Acronis is aware of the issue and working to resolve it ASAP.

  • Date - 16/01/2020 16:41 - 20/01/2020 19:40
  • Last Updated - 16/01/2020 16:42
ha37.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - ha37-za1.host-ww.net
  • Dear Valued Customers

    Please note that we are experiencing an unexpected downtime on ha37.host-ww.net. Our sysadmin team is investigating with urgency

    We apologise for the encumbrance caused and thank you for your patience

    We will provide updates asap

     

    ----------------

    RESOLVED: The issue has been resolved, please kindly test and advise if you are still experiencing an issue

     

  • Date - 16/01/2020 12:30 - 16/01/2020 16:43
  • Last Updated - 16/01/2020 12:35
Email Sending Issue (Resolved)
  • Priority - High
  • Dear Valued Customer

    Please be informed that our Outgoing provider is currently experiencing a mail delivery issue.  This will cause "max defers and failures", "421 Too many concurrent SMTP connections" errors. This is currently being investigated.

    We do apologize for any inconvenience caused.

    #UPDATE 1

    Our Outgoing provider has identified the cause of the issue and is working on the solution.

    #UPDATE 2

    Our Outgoing provider has increase server resources on their servers which have alleviated the load issues. We will provide an update once the issue is fully resolved.

  • Date - 14/01/2020 15:19 - 20/01/2020 19:40
  • Last Updated - 16/01/2020 09:03
Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - United States, Chicago Cloud servers
  • Dear Valued Customers

    This is to notify you about the unexpected maintenance of storage systems that affects Cloud servers in the United States, Chicago data center.

    System administrators will be performing urgent upgrades for the storage systems that might cause downtime for your server(s).

    Current ETA for the maintenance to be completed is 09:00 PM UTC

    We apologize for any inconvenience.

     

    Regards

    Support@Cloud/VPS

    #UPDATE1:

    This is an update regarding the unexpected maintenance of storage systems that affects Kronos Cloud servers in the United States, Chicago data center. Due to the large sizes of the volumes, the maintenance is still being performed. We strongly advise not to stop/start the servers until we finish the maintenance (restarting the server might result in server being unable to start). Once we have any news about the maintenance, the update will update you

  • Date - 12/01/2020 19:28 - 12/01/2020 21:00
  • Last Updated - 16/01/2020 07:33
Host Crash: HA18-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - ha18-za1.host-ww.net
  • Host Crash: HA18-za1.host-ww.net

      Investigation ongoing

    #UPDATE:

    The issue has been resolved, servers has been restarted

  • Date - 22/06/2019 20:57 - 23/12/2019 09:06
  • Last Updated - 23/12/2019 21:12
Network node upgrade Notification (Resolved)
  • Priority - Low
  • Affecting Other - São Paulo, Brazil
  • Dear valued customer,

    Kindly note,  due to network node upgrade, we wanted to inform you about scheduled maintenance in São Paulo, Brazil, which will improve network stability. 

    Downtime & impact:

    Low-risk. Clients are expected to experience no downtime, although network disruptions of up to a couple of minutes may occur. All the services in São Paulo location are impacted.  

    Maintenance time:

    19/12/2019 5:00 AM - 6:00 AM GMT-3 (local time)

     19/12/2019 8:00 AM - 9:00 AM UTC

    We appreciate your patience and understanding in this regard.

    Sincerely,

    Support @ HostAfrica.co.za

  • Date - 19/12/2019 05:00 - 19/12/2019 06:00
  • Last Updated - 19/12/2019 15:09
Core switch maintenance (Resolved)
  • Priority - Medium
  • Affecting System - Network
  • Change of redundant uplink  switch after failure

    Impact: package drops of a few seconds during the  network switch

  • Date - 09/12/2019 20:00 - 09/12/2019 21:00
  • Last Updated - 10/12/2019 08:31
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Hetzner DC
  • Dear [FIRSTNAME]

    We experienced a network issue in the Hetzner DC that appears to have started at 12:15. Your server was affected by this network issue. Our access to the ticketing system was affected by this outage hence our delay in replying to your ticket. Hetzner have advised that the outage was caused by an electrical fault on their side. We are following up them to ensure that the root cause is resolved and this does not occur again.

    We thank you for your patience and apologise for the inconvenience caused

  • Date - 03/12/2019 12:15 - 03/12/2019 14:00
  • Last Updated - 03/12/2019 14:22
Central Storage Issue (Resolved)
  • Priority - Critical
  • Affecting Server - Cape Town - CDN
  • We are expiriencing an issue with the central storage. Certain VMs will get rebooted

     

    Update #2 Most of the servers are backup and running. We are checking to ensure that all customers are back up and running ASAP

  • Date - 18/11/2019 23:46 - 19/11/2019 13:19
  • Last Updated - 19/11/2019 01:04
Emergency reboot ha10-za1.host-ww.net (Resolved)
  • Priority - Medium
  • Affecting System - ha10-za1.host-ww.net
  • Emergency reboot ha10-za1.host-ww.net

  • Date - 15/11/2019 23:18 - 15/11/2019 23:36
  • Last Updated - 15/11/2019 23:18
cp4 Maintenance (Resolved)
  • Priority - High
  • Affecting Server - cp4-za1.host-ww.net
  • Good day

     

    We are required to perform some emergency maintenance on cp4-za1.host-ww.net

     

    The core services are being worked on, downtime may be experienced, we are aiming for not more than 30 Minutes downtime - but longer periods can be expected

     

    WE do apologize for the inconvenience and thank you for your patience

     

    #UPDATE1: The issue is still ongoing,  our senior system engineers are currently working with urgency to get the issue resolved.

     

    Host Africa

  • Date - 15/11/2019 10:38
  • Last Updated - 15/11/2019 15:18
Emergency Maintenance (Resolved)
  • Priority - High
  • Affecting Server - ha32-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are performing an emergency maintenance of ha32-za1.host-ww.net. Please see below:

    Start Time: 21 October 2019 20:00 SAST
    End Time: 21 October 2019 21:00    SAST
    Reason: Emergency maintenance
    Impact: Your VPS will be restarted and unavaliable for up to 10 minutes during the maintenance period

    Please do let us know if you have any concerns

  • Date - 22/10/2019 20:00 - 22/10/2019 21:00
  • Last Updated - 23/10/2019 07:34
Uplink Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Uplink
  • Dear Valued Customer

    Please note that we will be conducting uplink maintenance at the above scheduled time. You will not be able to access your VPS for 5-15 minutes during this period.

    Please open a ticket with us if you have any concerns

    Kind regards

    Hostafrica Support

  • Date - 20/10/2019 22:00 - 20/10/2019 22:15
  • Last Updated - 21/10/2019 13:14
Sao Paolo - Network issues (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • Currently all VM's in SAO PAOLO location is unreachable.
    Our ISP is working to resolve the issue as soon as possible. ETA is still unknown.
    We will give you updates as soon as possible

  • Date - 18/10/2019 21:31
  • Last Updated - 21/10/2019 13:14
Network Maintenance (Resolved)
  • Priority - Medium
  • Affecting System - Network
  • Dear Valued Customer

    Please that we will be conducting a network maintenance period. Please see further details below:

    Start Time:  20 October 2019 22:00 SAST

    End of Time: 20 October 2019 22:15 SAST

    Reason:  Network Maintenance

    Impact: Server will be unreachable for up to 15 minutes during the period.

    Please do let us know if you have any issues

     

  • Date - 19/10/2019 22:00 - 19/10/2019 22:15
  • Last Updated - 21/10/2019 13:13
Issue- Cape Town DC (Resolved)
  • Priority - High
  • Affecting Server - OnappVPS
  • Dear Valued Customer

    Please note that we are  currently experiencing an issue  with our infrastructure in our Cape Town DC that may be preventing you from accessing your server

    We are investigating the issue with urgency

     

    Update #1: We are still investigating the issue alongside our cloud software provider

    Update #2: The issue has been resolved.

  • Date - 20/10/2019 07:14
  • Last Updated - 20/10/2019 15:24
Brazil servers (Resolved)
  • Priority - Critical
  • Affecting System - Brazil DC
  • Dear Valued Customer

     

    Due to an emergency network node upgrade from the Internet Service Provider's side, we wanted to inform you about scheduled maintenance in São Paulo, Brazil.

    Downtime & impact:

    Medium-risk. Clients are expected to experience downtime of up to 2 hours. All the services in São Paulo location are impacted.  

    Maintenance time:

    16/10/2019 12:00 AM - 3:00 AM GMT-3 (local time)
    16/10/2019   3:00 AM - 6:00 AM GMT (Greenwich Mean Time)

    Cloud/VPS Team

     

  • Date - 16/10/2019 00:00 - 16/10/2019 06:00
  • Last Updated - 17/10/2019 09:15
ha29-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting System - ha29-za1.host-ww.net
  • We are currently experiencing an issue on ha29-za1.host-ww.net. Our senior system admins are investigating with urgency, We apologize for any inconvenience caused and will contact you as soon as the issue is resolved.

    We thank you for your patience in the meantime

  • Date - 14/10/2019 07:51
  • Last Updated - 14/10/2019 09:24
Host Failover (Resolved)
  • Priority - Medium
  • Affecting System - Hosts
  • Due to a host failover some Virtual servers were rebooted .

     

    effected hosts:

    ha28-za1.host-ww.net

    ha29-za1.host-ww.net

    ha37-za1.host-ww.net

    We have to appologize for the inconvenience caused.

  • Date - 14/10/2019 05:43
  • Last Updated - 14/10/2019 07:52
hn14-za1.host-ww.net crash (Resolved)
  • Priority - Critical
  • Affecting Server - hn14-za1.host-ww.net
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on hn14-za1.host-ww.net.

     

    The issue has since been resolved and all services are now up and running.

     

    We apologize for the inconvenience caused.

  • Date - 26/09/2019 14:30
  • Last Updated - 26/09/2019 14:32
ha14-za1.host-ww.net outage (Resolved)
  • Priority - Critical
  • Affecting Server - ha14-za1.host-ww.net
  • Dear Valued Customers

    Please be advised that we have experienced an outage on  ha14-za1.host-ww.net

    We are currently investigating the issue with urgency. We apologize for the inconvenience caused.

    UPDATE# Issue Resolved

  • Date - 30/08/2019 19:31
  • Last Updated - 30/08/2019 19:36
Foreign Locations (Resolved)
  • Priority - High
  • Affecting Other - Foreign Locations
  • Please note that you may have an issue accessing your server(s) hosted outside of South Africa. We are investigating with urgency.

    Update #1: The issue is only present in our Brazil location. There is an issue an issue with the uplink that is being investigated with urgency

     

    Update #2:

    We would like to inform about connectivity issue in Sao Paulo data center. Due to an unexpected network outage with one of the IP transit providers the servers in Sao Paulo data center are unreachable from most of the locations.

    IP transit provider network team is already involved to resolve the issue and restore connectivity as soon as possible.

    No exact ETA is available

    Update #3:

    The issue has been resolved.

  • Date - 23/08/2019 20:29 - 24/08/2019 21:51
  • Last Updated - 24/08/2019 21:50
Issue accessing our services from Telkom (Resolved)
  • Priority - Critical
  • Affecting Server - Cape Town - CDN
  • Dear Valued Customer

    Please kindly be advised that there is a routing issue currently affecting the ability to access our services from the Telkom network.

  • Date - 16/08/2019 16:25
  • Last Updated - 19/08/2019 08:08
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - ha12-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are currently experiencing a downtime on ha12-za1.host-ww.net. We are investigating with urgency.

  • Date - 12/08/2019 19:15
  • Last Updated - 13/08/2019 13:48
Network failover (Resolved)
  • Priority - Medium
  • Affecting System - Network
  • Time: 5:15 pm SA time

    Due to a problem at  our uplink provider we will be forced to switch to secondary uplink.

    Customers may expirience a brief loss in connectivity.

  • Date - 10/08/2019 17:08 - 10/08/2019 18:34
  • Last Updated - 10/08/2019 17:11
Server downtime (Resolved)
  • Priority - Critical
  • Dear Valued Customer

    Please note we are currently experiencing an issue on ha04-za1.host-ww.net. We are investigating with urgency

  • Date - 24/07/2019 09:27
  • Last Updated - 24/07/2019 09:59
Server downtime (Resolved)
  • Priority - Critical
  • Affecting System - ha03-za1.host-ww.net
  • Dear Valued Customer

    Please note we are currently experiencing an issue on ha03-za1.host-ww.net. We are investigating with urgency

  • Date - 24/07/2019 07:33
  • Last Updated - 24/07/2019 07:39
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Dear Valued Customer

    Please be advised that we experienced  a network issue in the Hetzner DC. You may have experienced an issue accessing your VPS. We are following up with Hetzner with urgency.

  • Date - 23/07/2019 16:35
  • Last Updated - 24/07/2019 07:32
Infrastructure Issue (Resolved)
  • Priority - Critical
  • Dear Valued Customer


    Please be advised that we are currently experiencing a problem with our infrastructure. You may experience an intermittent connection to your server while we are investing the issue.

    Our senior engineers are currently working with urgency to get this issue resolved.

    We will post updates and when the issue is resolved on this thread

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

     

     

  • Date - 20/07/2019 06:30
  • Last Updated - 20/07/2019 17:03
ha11.host-ww.net failover (Resolved)
  • Priority - High
  • Affecting Server - ha11-za1.host-ww.net
  • Dear Valued Customer Please kindly be advised that we performed a failover for some servers, which may have led to a short downtime for some of the servers.

    We apologise for any inconvenience caused.

  • Date - 18/07/2019 18:25 - 19/07/2019 08:43
  • Last Updated - 18/07/2019 18:39
Server crash hn28-za1.host-ww.net (Resolved)
  • Priority - Medium
  • Affecting Server - hn28-za1.host-ww.net
  • Host crash - Investigation ongoing

  • Date - 14/07/2019 20:13 - 14/07/2019 21:34
  • Last Updated - 14/07/2019 20:14
Server crash hn28-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Server - hn28-za1.host-ww.net
  • Server crash hn28-za1.host-ww.net
    The server is being rebooted

  • Date - 04/07/2019 00:02 - 04/07/2019 00:47
  • Last Updated - 04/07/2019 00:03
Network maintenance (Resolved)
  • Priority - Low
  • Affecting Other - Chicago, USA and Frankfurt, Germany
  • Due to network hardware upgrade there will be possible network connection disruptions of up to 15 mins in Chicago, USA and Frankfurt, Germany locations.

    Downtime: 

    Low-risk. Clients might experience network connection disruptions lasting up to 15 minutes. 

    Maintenance time and location:

    Frankfurt, Germany 

    25/06/2019 6:30 AM - 7:00 AM CEST

    Chicago, USA

    25/06/2019 12:00 AM - 1:00 AM CDT

     

    Heficed Team

  • Date - 23/06/2019 00:52
  • Last Updated - 27/06/2019 07:56
ha19-za1.host-ww.net issue (Resolved)
  • Priority - Critical
  • Affecting Other - ha19-za1.host-ww.net
  • Dear Valued Customers

    Please be advised that we have experienced an outage on ha19-za1.host-ww.net

    We are currently investigating the issue with urgency. We apologise for the inconvenience caused

    Update #1: Please note that the issue has occured again

  • Date - 26/06/2019 11:03
  • Last Updated - 26/06/2019 12:54
hn17.host-ww.net issue (Resolved)
  • Priority - High
  • Affecting Other - hn17.host-ww.net
  • Dear Valued Customers

    Please be advised that we experienced an unexpected downtime on hn17-za1.host-ww.net.

    The host is back up and running now. We apologise for any inconvenience caused

  • Date - 25/06/2019 15:00 - 25/06/2019 15:29
  • Last Updated - 25/06/2019 15:38
Phone System (Resolved)
  • Priority - Medium
  • Affecting Other - Phone System
  • Dear Valued Customer,

    Kindly note that we are currently unable to receive calls from Telkom Users

  • Date - 10/06/2019 08:13
  • Last Updated - 13/06/2019 08:13
Network Issues (Resolved)
  • Priority - Critical
  • Dear Customer

    We are experiencing general network issues. Some services might be affected and we are actively investigating and should update accordingly.

    UPDATE

    Appreciate your patience and understand - We can confirm that the issue has been resolved.

  • Date - 06/06/2019 15:00 - 06/06/2019 15:20
  • Last Updated - 06/06/2019 15:35
Server Maintenace: ha1-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - ha01-za1.host-ww.net
  • Dear Valued Customer

    Please note that there will be scheduled server maintenance on ha1-za1.host-ww.net. Please see the full details below:

    Start Time: 30/05/2019 20:00 SAST

    End Time: 30/05/2019 20:30 SAST

    Expected Downtime: 10-20 minutes.

    Effect: Your server will be offline during this period

    Reason: Critical updates

    We apologize for any inconvenience caused

    Kind regards

    CLOUD/VPS Support

  • Date - 30/05/2019 20:30
  • Last Updated - 31/05/2019 09:55
Emergency storage maintenance (Resolved)
  • Priority - High
  • Affecting System - Shared storage
  • Dear Valued Customer

    We will be performing some emergency storage maintenance in order to permanently  resolve the storage issues from the past weekend

    The maintenance will be tonight 29/05/2019 21:00-22:00 SAST

    Your may experience some performance degradation during this period

    We apologize for the inconvenience

     

     

  • Date - 29/05/2019 21:00 - 29/05/2019 22:00
  • Last Updated - 30/05/2019 13:02
Emergency Reboot [ha02-za1] (Resolved)
  • Priority - Critical
  • Affecting Server - ha02-za1.host-ww.net
  • Good evening valued customers,

    We have experience a storage node mount going into a deadlock, housing compute services as well.

    Our system engineers are currently working on the issue.

    We apologize for the downtime.

    Kind Regards,

    Cloud Support Team

  • Date - 29/05/2019 23:41 - 30/05/2019 00:48
  • Last Updated - 29/05/2019 23:42
hn27-za1.host-ww.net Host Crash (Resolved)
  • Priority - High
  • Affecting System - hn27-za1.host-ww.net
  • hn27-za1.host-ww.net Host Crash

    We will restart the host node

    UPDATE : we are still busy investigating the issue

    #UPDATE: The host has been restored and all VMs restarted.

  • Date - 27/05/2019 12:32
  • Last Updated - 27/05/2019 14:19
Emergency reboot: ha05-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Server - ha05-za1.host-ww.net
  • Emergency reboot: ha05-za1.host-ww.net

    Customers VMs will get rebooted

     

     

  • Date - 27/05/2019 06:40 - 27/05/2019 07:50
  • Last Updated - 27/05/2019 06:43
ha13-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Other - ha13-za1.host-ww.net
  • Hi there

    Please note that we are currently experiencing an unexpected downtime on ha13-za1.host-ww.net. We are investigating the issue with urgency.

  • Date - 24/05/2019 18:20 - 25/05/2019 11:02
  • Last Updated - 24/05/2019 18:21
hn28-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Other - hn28-za1.host-ww.net
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on hn28-za1.host-ww.net. We are investigating the cause. We apologise for the inconvenience caused.


  • Date - 21/05/2019 06:25
  • Last Updated - 21/05/2019 06:37
Emergency Network Maintenance (Resolved)
  • Priority - High
  • Affecting Other - ha03-za1.host-ww.net, ha04-za1.host-ww.net, ha20-za1.host-ww.net, ha21-za1.host-ww.net, ha24-za1.hos
  • Dear Valued Customer

    Please note that due to emergency network maintenance the following hosts will be offline for up to 1 hour. If you havea VPS on one of these hosts it will not be reachable:

    ha03-za1.host-ww.net
    ha04-za1.host-ww.net
    ha20-za1.host-ww.net
    ha21-za1.host-ww.net
    ha24-za1.host-ww.net
    ha26-za1.host-ww.net
    ha27-za1.host-ww.net

  • Date - 17/05/2019 17:00 - 17/05/2019 17:30
  • Last Updated - 17/05/2019 16:39
Phone System (Resolved)
  • Priority - Critical
  • Affecting System - Phone System
  •  

    Dear Valued Customer,

     

    Kindly note that we are currently experiencing issues with our phone system and we are unable to receive calls from phones.

     

    Please log a ticket in your customer section or email us at support@cloud.co.za if you need to get into contact with us.

  • Date - 17/05/2019 11:40
  • Last Updated - 17/05/2019 14:09
Server Issue (Resolved)
  • Priority - High
  • Affecting Server - ha26-za1.host-ww.net
  • Hi there

    Please note that we are currently experiencing an outage on hn26-za1.host-ww.net

    We are investigating the issue with urgency.

  • Date - 13/05/2019 15:59
  • Last Updated - 14/05/2019 07:23
HV14 host server Issue (Resolved)
  • Priority - High
  • Affecting Server - OnApp
  • Dear Valued Customer

    Please note that we are currently experiencing on HV14 host server. Customers may have an issue accessing their VPS located on the host.

    We are investigating the issue with urgency and we apologize for the inconvenience caused.

  • Date - 10/05/2019 08:35
  • Last Updated - 10/05/2019 15:18
Core Switch Issue (Resolved)
  • Priority - Critical
  • Affecting Other - Core Switch
  • Dear valued customer,

    We are currently experiencing issues with one of our core switches effecting nodes:

    • ha03
    • ha04
    • ha19
    • ha20
    • ha21
    • ha22
    • ha23
    • ha24
    • ha26
    • ha27



    All senior engineers are actively working on getting the issue resolved.

    Kind Regards,
    Cloud Support Team

  • Date - 09/05/2019 22:12 - 10/05/2019 00:11
  • Last Updated - 09/05/2019 22:13
Control panel and portal unavaliable (Resolved)
  • Priority - Low
  • Affecting Other - Virtualizor
  • Hi there

    Please kindly note that the control panel for your server may not be avaliable between the above specified time.

    If you are a reseller your portal may also not be avaliable.

    Please do not hesitate to contact us if you need assistance

    Kind regards

    Cloud Support

  • Date - 03/05/2019 15:45 - 08/05/2019 15:07
  • Last Updated - 06/05/2019 11:34
ha02-za1.host-ww.net reboot (Resolved)
  • Priority - High
  • Affecting Server - Cape Town - CDN
  • Dear Valued Customer

    Please note that we will be performing an emergency reboot of ha02-za1.host-ww.net in the next 30 minutes. If your server is located on this host it may be rebooted as well. We apologise for the inconvenience caused.

  • Date - 10/04/2019 08:33 - 15/04/2019 20:36
  • Last Updated - 10/04/2019 08:33
hn14-za1.host-ww.net Emergency Reboot (Resolved)
  • Priority - Critical
  • Affecting System - hn14-za1.host-ww.net
  • Dear valued customer

    Please note that we are performing an emergency restart of hn14-za1.host-ww.net due to performance degradation on the host. Your VPS(s) on the host will be unavailable for up to 5 minutes. We thank you for your patience and apologise for the inconvenience caused.

  • Date - 29/03/2019 05:02
  • Last Updated - 29/03/2019 08:20
hn12-za1.host-ww.net Emergency Reboot (Resolved)
  • Priority - High
  • Affecting Other - hn12-za1.host-ww.net
  • Dear valued customer

    Please note that we are performing an emergency restart of hn12-za1.host-ww.net due to performance degradation on the host. Your VPS(s) on the host will be unavailable for up to 5 minutes. We thank you for your patience and apologise for the inconvenience caused.





  • Date - 25/03/2019 09:34
  • Last Updated - 25/03/2019 16:08
Network outage servers Cape Town (Resolved)
  • Priority - High
  • Affecting System - Cape Town Servers
  • We experiencing a complete network outage to the Belleville DC

    All Onappp and Solus servers are effected.

    Uplink provider Internet Solutions is working on a solution.



  • Date - 23/03/2019 00:34 - 24/03/2019 07:33
  • Last Updated - 24/03/2019 00:34
Phone System (Resolved)
  • Priority - Low
  • Affecting Other - Phone System
  • Dear Valued Customer

    Kindly note that we are currently unable to receive calls from phones due to ongoing load shedding.

    Please log a ticket in your customer section or email us at support@cloud.co.za if you need to get into contact with us

  • Date - 19/03/2019 12:21 - 24/03/2019 07:33
  • Last Updated - 20/03/2019 12:12
ha17-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting Server - ha17-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are are currently experiencing an issue on ha17-za1.host-ww.net. Customers are currently unable to access their VPS(s) on the host. We are investigating with urgency

    #Update 1: The issue has been resolved.

  • Date - 12/03/2019 11:01
  • Last Updated - 12/03/2019 11:45
ha23-za1.host-ww.net Issue (Resolved)
  • Priority - Critical
  • Affecting Server - ha23-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are currently experiencing on ha23-za1.host-ww.net. Customers may have an issue accessing their VPS located on the host. We are investigating the issue with urgency

  • Date - 05/03/2019 10:05
  • Last Updated - 05/03/2019 10:30
Connectivty Issue (Resolved)
  • Priority - High
  • Affecting Server - ha01-za1.host-ww.net
  • Dear Valued Customer

    Please note that some customers are experiencing an issue accessing their VPS's on ha01-za1.host-ww.net.


    Update: The host is up and running

  • Date - 06/02/2019 09:15
  • Last Updated - 06/02/2019 09:20
Host Failover ha01-za1.host-ww.net (Resolved)
  • Priority - Medium
  • Affecting Server - ha01-za1.host-ww.net
  • Host Failover ha01-za1.host-ww.net:

    VMs failed over to a different Host. Some VMs might have been restarted during the process

  • Date - 03/02/2019 05:18
  • Last Updated - 04/02/2019 13:09
Network Notification (Resolved)
  • Priority - High
  • Affecting System - Host servers
  • Good day,

    Network Maintenance for our host servers.

    We will be performing network maintenance in our Samrand Data Centre. During the maintenance, the network connectivity to your Self-Managed server(s) may be disrupted.

    When:
    Wednesday, 30 January 2019 between 01h00 - 03h00 SAST.

    Impact:
    Your server(s) may experience up to 20 minutes of downtime during the maintenance window.

    Affected server(s):
    hn1-za1.host-ww.net
    hn2-za1.host-ww.net
    hn8-za1.host-ww.net
    hn9-za1.host-ww.net
    hn10-za1.host-ww.net
    hn11-za1.host-ww.net
    hn12-za1.host-ww.net
    hn14-za1.host-ww.net
    hn15-za1.host-ww.net
    hn16-za1.host-ww.net
    hn17-za1.host-ww.net
    hn18-za1.host-ww.net
    hn19-za1.host-ww.net
    hn22-za1.host-ww.net
    hn23-za1.host-ww.net
    hn24-za1.host-ww.net
    hn25-za1.host-ww.net
    hn26-za1.host-ww.net
    hn27-za1.host-ww.net
    hn28-za1.host-ww.net

    To determine your host server, please refer to https://control.cloud.co.za/index.php/knowledgebase/25/Determining-Host-Server.html

    Action required:
    None.

    Please refer to the Network Notice for possible updates during the maintenance window.

    Kind Regards
    Cloud/VPS Support

  • Date - 30/01/2019 01:00 - 30/01/2019 03:00
  • Last Updated - 30/01/2019 07:14
Server down: ha01-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Server - ha02-za1.host-ww.net
  • Dear Valued Customer

    Please be advised that we are currently experiencing a problem with ha02.host-ww.net.

    Our senior engineers are currently working with urgency to get this issue resolved.

    Please access the following link to view updates: https://control.cloud.co.za/serverstatus.php

    We will notify you once the issue is resolved.

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

    Kind Regards
    Cloud/VPS Support

  • Date - 22/01/2019 07:45
  • Last Updated - 22/01/2019 08:18
za11.vps.co.za (Resolved)
  • Priority - High
  • Affecting Other - za11.vps.co.za
  • Dear Valued Customer

    Please note that there is an issue on the physical host with hostname za11.vps.co.za. Customers are unable to access their VPS(s). The issue is being investigated.

    Update #1: We are still investigating with urgency
    Update #2: Failing Raid is causing the issue. Technicians are trying to resolve

  • Date - 15/01/2019 18:20 - 16/01/2019 13:01
  • Last Updated - 15/01/2019 20:35
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Network
  • There is a network related issue with Internet Solutions Datacenter - The issue is current;y being investigated, we will update you as soon as the issue is resolved.


    #UPDATE1: 

    The issue has been escalated and still, under investigation, No ETA received yet.

    We will keep you updated.


    #UPDATE2:

    the issue has been resolved.

    Please advise if you are still experiencing an issue.

    Once again we apologize for any inconvenience caused.

  • Date - 12/12/2018 11:10
  • Last Updated - 12/12/2018 17:47
Connection Issue on za11.vps.co.za (Resolved)
  • Priority - High
  • Affecting Server - Cape Town - CDN
  • Dear Valued Customers

    Please note that customers may be experience an issue connecting to their VPS on za11.vps.co.za. We are investigating with urgency.

  • Date - 11/12/2018 16:50
  • Last Updated - 11/12/2018 19:15
Host 15 Crash (Resolved)
  • Priority - Critical
  • Affecting Other - hn15-za1.host-ww.net
  • Dear Valued Customer


    Please be advised that we had a host failure on hn15-za1.host-ww.net due to a virtualization crash. Our engineers have since restored the server to full operation and all cloud machines is available again.Thank you for your patience

    Kind Regards

    Cloud support

  • Date - 05/12/2018 21:00
  • Last Updated - 07/12/2018 17:18
Public Network Switch Reboot (Resolved)
  • Priority - Critical
  • Affecting Other - Public Network Switch
  • Dear Valued Customer

    Please note that we performing a reboot of our public network switch. Network connectivity to your VPS will be lost for a few seconds. We apologise for any inconvenience caused.

    Update #1:  The reboot has been completed.

  • Date - 30/11/2018 19:10 - 30/11/2018 19:15
  • Last Updated - 03/12/2018 07:39
Emergency maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - ftp1.host-ww.net
  • Dear Valued Customer

    Please be advised that all FTP storage users will be down for approx 1 hour.


    Kind Regards
    Support
    Cloud/VPS

  • Date - 30/11/2018 15:35 - 30/11/2018 16:35
  • Last Updated - 30/11/2018 16:57
Backup Server issue (Resolved)
  • Priority - Critical
  • Affecting Server - ftp1.host-ww.net
  • Dear Valued Customer

    This notification serves to inform you that our backup server crashed and the backup raid was corrupted.

    We will run backups during the course of the next week to ensure that all servers will have latest backups.

    We sincerely apologize for the inconvenience caused.

    Kind Regards
    Support
    Host Africa

  • Date - 28/11/2018 11:08
  • Last Updated - 30/11/2018 15:35
Scheduled Network Maintenace (Resolved)
  • Priority - Medium
  • Affecting Other - Network
  • Dear Valued Customer

    Please note that there will be a scheduled network maintenance. Please see full details below:

    Start Time: 21/11/2018 22:00 SAST

    End Time: 22/11/2018 00:00 SAST

    Effect: There will be limited or no access to your VPS during this period

    We apologise for any inconvenience caused

    Kind regards

    Cloud Support

  • Date - 21/11/2018 22:00 - 22/11/2018 00:00
  • Last Updated - 23/11/2018 10:40
Emergency maintenance notification (Resolved)
  • Priority - Critical
  • Affecting System - Network
  • Good day,

    Emergency maintenance phase 2

    Our Network engineers will be performing emergency preventative system maintenance which will result in a brief network outage while traffic is shifted to alternate routing and switching infrastructure.

    Start: 21 November 2018 - 01h00 SAST

    End: 21 November 2018  - 03h00 SAST


    Impact:
    A brief network outage of about 20 seconds

    Please refer to the Network notice for updates during the maintenance window.

    If you have any queries or concerns, please contact us by email to support@cloud.co.za

    Kind Regards
    Cloud/VPS Support

  • Date - 21/11/2018 01:00 - 21/11/2018 03:00
  • Last Updated - 22/11/2018 08:12
ha10-za1: Unresponsive node (Resolved)
  • Priority - Critical
  • Affecting Server - ha10-za1.host-ww.net
  • Good evening valued customers,

    At 8:30 our monitoring systems alerted us of an unresponsive node. In order to minimize downtime, the node had to be powercycled.

    Apologies for any inconveniences caused.

    Kind Regards,

    Cloud Support

  • Date - 21/11/2018 20:56 - 21/11/2018 21:16
  • Last Updated - 21/11/2018 20:58
Backup Server issue (Resolved)
  • Priority - Critical
  • Dear Valued Customer

    This notification serves to inform you that our backup server crashed and the backup raid was corrupted.

    The following servers will not have backups and we will run backups during the course of the next week to ensure that they will have latest backups:

    hn1-za1.host-ww.net  

    hn2-za1.host-ww.net  

    hn7-za1.host-ww.net 

    hn8-za1.host-ww.net  

    hn9-za1.host-ww.net

    hn10-za1.host-ww.net  

    hn11-za1.host-ww.net
      
    hn12-za1.host-ww.net  

    hn13-za1.host-ww.net
      
    hn14-za1.host-ww.net  

    hn15-za1.host-ww.net 

    hn16-za1.host-ww.net  

    hn17-za1.host-ww.net  

    hn18-za1.host-ww.net  

    hn19-za1.host-ww.net


    We apologize for the inconvenience caused.

    Kind Regards

    Cloud/VPS Support

  • Date - 15/11/2018 15:41
  • Last Updated - 20/11/2018 13:27
Host Down (Resolved)
  • Priority - High
  • Affecting Other - hn14-za1.host-ww.net
  • Dear Valued Customers

    Please note that we have experienced an unexpected downtime on hn14-za1.host-ww.net. Apologies for the inconvieance caused

  • Date - 17/11/2018 08:59
  • Last Updated - 20/11/2018 10:29
Network Notification (Resolved)
  • Priority - Critical
  • Dear Valued Customer

    Please note that we are currently experiencing a network issue. We are investigating the issue with urgency. We apologize for the inconvenience caused. We will let you know as soon as the issue is resolved.


    Regards
    Cloud/VPS Support

  • Date - 15/11/2018 19:18 - 16/11/2018 07:18
  • Last Updated - 15/11/2018 19:21
Package Losses (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Dear Valued Customer

    Please note that your server may experience package losses over the next few minutes due to us restarting switching equipment.



    Update:

    We are surrently expiriening a switch down. We are busy bringing it online again




    Resolved:
    The issue has been resolved. The issue occured due to a faulty network device.
    We appologize for the inconvenience caused.

  • Date - 13/11/2018 12:33
  • Last Updated - 13/11/2018 18:56
Network Notification (Resolved)
  • Priority - Critical
  • Affecting System - Virtuozzo VPS servers
  • Dear Valued Customer

    Please be advised that our networking team will be performing an emergency reboot on one of the network switches in POD4 in order to resolve a critical issue with the switch's packet forwarding engine.

    A maintenance window has been scheduled for 7 November 2018 from 22:00 to 23:00 - although we expect the actual network downtime to not exceed 5-10 minutes.

    Only the below products on our new infrastructure will be affected:

    VPS Linux (Virtuozzo Container)
    Cloud Windows
    Cloud Linux
    VPS Linux  (Virtuozzo Container (Reseller)
    Cloud Windows (Reseller)
    Cloud Linux (Reseller)

    Regards
    Support @ Cloud

  • Date - 07/11/2018 22:00 - 07/11/2018 23:00
  • Last Updated - 08/11/2018 16:07
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Other - Network

  • There was a network related issue with our upstream provider - All systems/VPS are back up and we thank you for your continued patience in this regard.



  • Date - 05/11/2018 15:45 - 05/11/2018 15:46
  • Last Updated - 05/11/2018 16:21
Network Issue (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • Dear Valued Customer

    Please note that some VPS's may be experiencing package loss. We are investigating with urgency

  • Date - 16/10/2018 21:00 - 18/10/2018 11:16
  • Last Updated - 16/10/2018 21:44
Server Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Physcial Host's
  • As per the maintenance notification sent out, the folowing servers will now be shutdown:

    hn1-za1.host-ww.net

    hn2-za1.host-ww.net

    hn8-za1.host-ww.net

    hn13-za1.host-ww.net

    hn14-za1.host-ww.net

    hn15-za1.host-ww.net

    hn16-za1.host-ww.net

  • Date - 13/10/2018 18:33 - 13/10/2018 20:15
  • Last Updated - 13/10/2018 18:34
Host Issue HA05 - Server reboot (Resolved)
  • Priority - High
  • Affecting Server - ha05-za1.host-ww.net
  • Host Issue HA05 - Server reboot
    No ETA yet

  • Date - 02/10/2018 22:05 - 03/10/2018 07:11
  • Last Updated - 02/10/2018 22:07
Server restart hn17.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Server - Cape Town - CDN
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on hn17.host-ww.net. The server was rebooted and was offline for 5 minutes. We apologise for the inconvenience caused.

  • Date - 02/10/2018 13:20 - 02/10/2018 14:13
  • Last Updated - 02/10/2018 13:30
Server restart hn17.host-ww.net (Resolved)
  • Priority - High
  • Affecting Other - Server restart hn17.host-ww.net
  • Dear Valued Customer

    Please note that we experienced an unexpected downtime on hn17.host-ww.net. The server was rebooted and was offline for 5 minutes. We apologise for the inconvenience caused.

  • Date - 01/10/2018 16:21 - 02/10/2018 07:25
  • Last Updated - 01/10/2018 16:23
hn24-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Other - hn24-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are performing an emergency reboot of hn24-a1.host-ww.net

  • Date - 27/09/2018 11:18 - 01/10/2018 08:45
  • Last Updated - 27/09/2018 11:19
Network Maintenance (Resolved)
  • Priority - High
  • Affecting System - Network switches
  • Dear Valued Customer

    Please note that we are currently performing emergency network maintenance. You will experience degraded network service while the maintenace is ongoing. We apologise for the inconvenience and thank you for your patience.

  • Date - 27/09/2018 10:39 - 01/10/2018 08:45
  • Last Updated - 27/09/2018 10:50
Restart of network core switch (Resolved)
  • Priority - High
  • Affecting Other - Core Network Switch
  • Dear Valued Customer

    Please note that we are performing an emergency restart of a network core switch. Customers may expirience a brief interuption of connectivity

  • Date - 26/09/2018 14:28 - 26/09/2018 14:42
  • Last Updated - 26/09/2018 14:29
HV1 and HV4 (Resolved)
  • Priority - High
  • Affecting Server - Cape Town - CDN
  • Dear Valued Customer

    Please note that we are currently experiencing network issues on HV1 and HV4. If your VPS is on either of these hosts, you will be unable to access it. We are investigating the issue with urgency and apologise for the inconvenience.

    UPDATE: The issue is persisting on HV1 an we ae continuing to investigate with urgency.

  • Date - 25/09/2018 08:12 - 26/09/2018 09:35
  • Last Updated - 25/09/2018 14:09
hn14-za1.host.ww.net: Restart after host cras (Resolved)
  • Priority - Medium
  • Affecting System - hn14-za1.host.ww.net
  • hn14-za1.host.ww.net: Restart after host crash


    We are currently experiencing a network issue caused by a DDOS attack, the issue is still under investigation, we will update you once the issue has been resolved.


    UPDATE
    We have rebooted the host server, the issue has been resolved. Apologies for the inconvenience caused.


  • Date - 24/09/2018 13:00
  • Last Updated - 24/09/2018 14:08
Network notification (Resolved)
  • Priority - Critical
  • Affecting Other - hn5-za1.host-ww.net
  • Dear Cloud customers,

    Please note that on the 24 September 2018 at 8pm (GMT +2) all the servers that were recently migrated from host 5 will experience a network outage due to mentainance done on one of our routers.

    Apologies in advance for any inconveience this will cause.

  • Date - 24/09/2018 20:00 - 24/09/2018 20:20
  • Last Updated - 24/09/2018 10:16
Virtuozzo Containers: Host HA05 Reboot (Resolved)
  • Priority - High
  • Affecting System - Virtuozzo Containers: Host HA05
  • Virtuozzo Containers: Host HA05 Reboot due to Kernel crash.

    Approximate downtime 15 min

  • Date - 23/09/2018 22:53
  • Last Updated - 24/09/2018 10:15
ha05-za1.host-ww.net (Resolved)
  • Priority - Critical
  • Affecting Other - ha05-za1.host-ww.net
  • Dear Valued Customer

    Please note that we are currently experiencing an issue on ha05-za1. You may experience an issue accessing your VPS if it is on ha05-za1. We are investigating the issue with urgency. We apologise for the inconvenience caused.

    Kind regards

    Cloud Support

  • Date - 03/09/2018 17:30 - 03/09/2018 22:44
  • Last Updated - 03/09/2018 17:31
Network Issue (Resolved)
  • Priority - Critical
  • Affecting Other - ha05-za1.host-ww.net
  • Dear Valued Customer

    Please note that all servers on ha05-za1.host-ww.net are currently unreachable. We are urgently investigating.

  • Date - 31/08/2018 15:08 - 31/08/2018 15:40
  • Last Updated - 31/08/2018 15:13
hn28-za1.host.ww.net: Restart after host cras (Resolved)
  • Priority - Medium
  • Affecting System - hn28-za1.host-ww.net
  • hn28-za1.host.ww.net: Restart after host crash

  • Date - 25/08/2018 16:26 - 25/08/2018 16:29
  • Last Updated - 25/08/2018 16:28
Hotline not available (Resolved)
  • Priority - High
  • Affecting Other - Hotline
  • Due to a Telkom outage, our Hotline is currently not available. Please send an email to support@cloud.co.za for urgent queries.

  • Date - 22/08/2018 13:00
  • Last Updated - 22/08/2018 14:51
Host 12 Planned Maintenance (Resolved)
  • Priority - High
  • Affecting System - hn12-za1.host-ww.net
  • Dear Valued Customer 

    Please be advised that there will be a planned downtime on Host 12. If your VPS is on Host 12, it will be unavailable during the downtime. Please see details below:

    Date: 21 August 2018 

    Time Period21:30 pm - 23:00 pm SAST 

    Reason: General Maintenace

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Cloud.co.za  Support – support@cloud.co.za of any concerns. 

    Thank you for your understanding

    Cloud.co.za  Support

  • Date - 21/08/2018 21:30 - 21/08/2018 23:00
  • Last Updated - 22/08/2018 13:51
Host 12 Restart (Resolved)
  • Priority - Critical
  • Affecting System - HN12-ZA1.HOST-WW.NET
  • Dear Valued Customer

    Please note that due to an emergency issue, we have had to restart hn12-za1.host-ww.net. Servers will be down for approximately 10 - 20 minutes

    We apologise for any inconvenience caused.


    Update: Issue has been resolved.

  • Date - 10/08/2018 13:02
  • Last Updated - 10/08/2018 13:39
hn23-za1.host.ww.net: Restart after host cras (Resolved)
  • Priority - Medium
  • Affecting System - hn23-za1.host.ww.net
  • Dear Valued Customer

    Please note that due to an emergency issue, we have had to restart hn23-za1.host-ww.net. Server is already back up.

    We apologise for any inconvenience caused.

  • Date - 10/08/2018 07:00 - 10/08/2018 07:50
  • Last Updated - 10/08/2018 07:49
EMERGENCY: HOST 12 REBOOT (Resolved)
  • Priority - High
  • Affecting System - hn12-za1.host-ww.net
  • Dear Valued Customer

    Please note that due to an emergency issue, we have had to restart hn12-za1.host-ww.net. Servers will be down for approximately 10 - 30 minutes

    We apologise for any inconvenience caused.

  • Date - 06/08/2018 07:49
  • Last Updated - 06/08/2018 08:03
Emergency Notice: HOST-17 TO BE REBOOTED (Resolved)
  • Priority - Critical
  • Affecting System - HOST 17
  • Please note that due to an emergency issue, we have had to restart hn17-za1.host-ww.net. We apologise for any inconvenience caused.


    Update: Issue has been resolved.

  • Date - 02/08/2018 09:14 - 02/08/2018 09:19
  • Last Updated - 02/08/2018 09:21
Emergency Notice: HOST-27 TO BE REBOOTED - (Resolved)
  • Priority - Critical
  • Affecting System - HOST 27
  • Please note that due to an emergency issue, we have had to restart hn27-za1.host-ww.net. We apologise for any inconvenience caused.


    Update: Issue has been resolved.

  • Date - 02/08/2018 08:50 - 02/08/2018 08:55
  • Last Updated - 02/08/2018 09:09
Host 17 Restart (Resolved)
  • Priority - Critical
  • Affecting Other - Host 17
  • Dear Valued Customer

    Please note that due to an emergency issue, we have had to restart hn17-za1.host-ww.net. We apologise for any inconveniance caused.

  • Date - 01/08/2018 16:27
  • Last Updated - 02/08/2018 09:03
Kernel Issue- Reboot Required (Resolved)
  • Priority - High
  • Affecting Other - Host 17
  • Dear Valued Customer

    Due to a Kernel issue, we are rebooting Host 17 at the above specified time. All VPS's on the the host will be restarted. Expected downtime is 15-30 minutes

    We apologise for the short notice and for the inconvenience caused.

    Kind regards

    Cloud Support

  • Date - 20/07/2018 11:45 - 20/07/2018 12:15
  • Last Updated - 23/07/2018 08:21
Host 12 crash (Resolved)
  • Priority - Critical
  • Affecting Other - Host 12
  • Dear Valued Customer

    We experienced a host crash on Host 12.  We are still investigating as to the cause

    We have rebooted all of the virtual servers and they should be back online. If not please let us know.

    We apologise for the inconvenience caused.

    Kind regards

    Cloud Support

  • Date - 16/07/2018 16:02 - 16/07/2018 22:30
  • Last Updated - 16/07/2018 16:04
Network issue Host23 (Resolved)
  • Priority - Medium
  • Affecting System - hn23-za1.host.ww.net
  • Network issue Host23
    Our network enginers are investigating

    UPDATE: The issue can be resolved by rebooting your VPS. We are still investigating as to the cause

  • Date - 13/07/2018 20:09 - 13/07/2018 22:36
  • Last Updated - 13/07/2018 21:57
Host17: Restart after host crash (Resolved)
  • Priority - Medium
  • Affecting System - hn17-za1.host.ww.net
  • hn17-za1.host.ww.net (Host17): Restart after host crash

    All systems are up and running again

    We are investigating the root cause

  • Date - 01/07/2018 18:40 - 04/07/2018 10:16
  • Last Updated - 01/07/2018 18:43
Connectivity Issue (Resolved)
  • Priority - High
  • Affecting Other - Host 4
  • We are currently experiencing a network issue at the data center where our servers are hosted. We are confident that our upstream provider will resolve the issue as soon as possible. The network issue may affect your ability to connect to your VPS/web hosting package.

  • Date - 13/06/2018 21:30 - 13/06/2018 23:03
  • Last Updated - 13/06/2018 22:12
Host 12 Planned Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Host 12
  • Dear Valued Customer 

    Please be advised that there will be a planned downtime on Host 12. If your VPS is on Host 12, it will be unavailable during the downtime. Please see details below:

    Date: 27 May 2018 

    Time Period: 22:00 - 0:00 am SAST

    Reason: General Maintenace

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Cloud Support – support@cloud.co.za of any concerns.

    Thank you for your understanding

    Cloud Support

  • Date - 27/05/2018 22:00 - 28/05/2018 00:00
  • Last Updated - 27/05/2018 17:01
hn4-za1.host.ww.net error (Resolved)
  • Priority - High
  • Affecting System - hn4-za1.host.ww.net
  • We expiriencing an issue on hn4-za1.host.ww.net

    Our technician is in the datacenter to investigate the issue.
    The VMs on that server are currently shutdown and not reachable

    We will provide you with feedback as soon as possible.

  • Date - 27/05/2018 16:24 - 27/05/2018 19:32
  • Last Updated - 27/05/2018 16:24
Emergency Change Notification | Core Network (Resolved)
  • Priority - High
  • Affecting Server - Cape Town - CDN
  • Dear Valued Customer

     

    Our vendor will be conducting a maintenance upgrade on the one Core Network Distribution Switch in the Cape Town Data Centre.

    Change Start: 09 May 2018 00h01

    Change End:  09 May 2018 02h00

    Impact: 15 Minutes downtime expected

     

    Should you have any queries regarding this change, please email us at support@cloud.co.za


    Regards
    Support Team

  • Date - 09/05/2018 00:01 - 09/05/2018 02:00
  • Last Updated - 25/05/2018 11:39
Backup problem (Resolved)
  • Priority - Medium
  • Affecting System - Backup server
  • Due an Software issue we are currently not able to perform our automatic weekly backup. 
    If you need a backup of your server please get in contact with support@cloud.co.za
    We appologize for the inconveniance caused.

    Regards
    Support Team

  • Date - 05/05/2018 20:00
  • Last Updated - 25/05/2018 11:35
Host 14 emergency maintenance (Resolved)
  • Priority - Medium
  • Affecting System - hn14.host-ww.net
  • Dear Valued Customers

    Please be advised that we are currently experiencing an issue on our host server: hn14.host-ww.net

    Our senior engineers are currently working with urgency to get the issue resolved.

    Expect downtime of appr. 15 minutes

    All the servers on Host 14 may be rebooted during this process.

    We apologize for the inconvenience this may cause.

    Support
    Cloud.co.za

  • Date - 05/05/2018 21:54 - 05/05/2018 22:33
  • Last Updated - 05/05/2018 21:55
Reboot Host 17 (Resolved)
  • Priority - High
  • Affecting System - hn17-za1.host-ww.net
  • Reboot Host 17

    Due to issues on one of the host we have to reboot.
    Expect downtime of appr. 15-30 minutes

  • Date - 05/05/2018 11:21
  • Last Updated - 05/05/2018 11:51
RAID Maintenance 25 April 21:30-02:00 SAST (Resolved)
  • Priority - High
  • Affecting Other - Host 4
  • Please be advised that there will be a planned downtime on Host 4. If your VPS is on Host 4, it will be unavailable during the downtime. Please see details below:

    Date: Wednesday 25, April 2018 

    Time Period: 21:30 am - 02:00 am SAST

    Reason: RAID maintenance 

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Cloud Support – support@cloud.co.za of any concerns.

    Thank you for your understanding

    Cloud Support

  • Date - 25/04/2018 21:30 - 26/04/2018 20:53
  • Last Updated - 23/04/2018 15:09
Host 17 (Resolved)
  • Priority - Critical
  • Affecting Other - Host 17
  • Dear Valued Customer

    Please be advised that we are currently experiencing a problem on Host 17.

    Our senior engineers are currently working with urgency to get this issue resolved.

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

    Kind Regards,

    Cloud Support

  • Date - 20/04/2018 08:09
  • Last Updated - 20/04/2018 08:19
Core Network Distribution Switch Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Core Network Distribution Switch
  • Dear Valued Customer

    Our vendor will be conducting a maintenance upgrade on the one Core Network Distribution Switch in the Cape Town Data Centre.

    Please see details below:

    Start: 19 April 2018 00:01 SAST
    End: 19 April 2018 02:00 SAST
    Impact: 15 Minutes downtime expected

    We apologise for any inconvenience caused.

    Kind regards

    Cloud Support

  • Date - 19/04/2018 00:01 - 26/04/2018 20:53
  • Last Updated - 18/04/2018 11:54
UPDATE-Host 20 Planned Maintenance (Resolved)
  • Priority - High
  • Affecting Other - Host 20
  • Dear Valued Customer

    Please be advised that we are extending the maintenace period for the RAID Maintenace taking place today , 07 April 2018, on Host 20. We are extending the maintenance period until further notice in order to migrate all of the VPS's off the physical host.

    We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical host is as stable as possible. 

    Please inform Cloud Support – support@cloud.co.za of any concerns.

    Thank you for your understanding

    Cloud Support

  • Date - 07/04/2018 08:30
  • Last Updated - 07/04/2018 11:48
Network Issue (Resolved)
  • Priority - Medium
  • Dear Valued Customer

    Our networking team identified an issue between Cloud and some NAP Africa peers, in particular, MTN and Vodacom.

    We reset all BGP sessions to NAP Africa and we believe that all sessions are now established correctly.

    The issue was on the NAP Africa side and not Cloud. Our Networking Engineers are in contact with NAP Africa to further investigate.

    Kind regards

    Host Africa Support

  • Date - 02/03/2018 10:51 - 02/03/2018 17:38
  • Last Updated - 02/03/2018 11:13
Connectivity issue hn12-za1.host-ww.net (Resolved)
  • Priority - High
  • Affecting System - hn12-za1.host-ww.net
  • We are expiriencing a problem on hn12-za1.host-ww.net. System engineers are already investigating.

  • Date - 14/01/2018 19:31 - 14/01/2018 20:37
  • Last Updated - 14/01/2018 19:31
Emergency Security Update 20:00 09/01/2018 – (Resolved)
  • Priority - High
  • Affecting Server - Virtualizor VPS Servers
  • Dear Valued Customer

    Please be advised that we will be carrying out an emergency security update on all of our physical hosts. Please see the details below:

    Start Date: 8 January 2018 (20:00)

    End Date: 9 January 2018 (08:00)

    Downtime: No VPS should be down for longer than 30-60 minutes

    Reason: Patching the Meltdown and Spectre vulnerabilities.

    Effect: After the patch has been applied, all of our physical host’s will need to be restarted.

    Products Affected:

    Cloud VPS S (Windows)

    Cloud VPS M (Windows)

    Cloud VPS L (Windows)

    Cloud VPS XL (Windows)

    Cloud VPS XXL (Windows)

    Cloud VPS XXXL (Windows)

    Cloud VPS Xtra I (Windows)

    Cloud VPS Xtra II (Windows)

    VPS XS

    VPS S

    VPS M

    VPS L

    VPS XL

    VPS XXL

    VPS XXXL

    VPS Xtra I

    Cloud VPS XS (Linux)

    Cloud VPS S (Linux)

    Cloud VPS M (Linux)

    Cloud VPS L (Linux)

    Cloud VPS XL (Linux)

    Cloud VPS XXL (Linux)

    Cloud VPS XXXL (Linux)

    Cloud VPS Xtra I (Linux)

    Cloud VPS Xtra II (Linux)

     

    We apologize for the inconvenience that this may cause. We are performing this update to ensure that your servers are as secure as possible. Your VPS should not be down for more than an hour during the maintenance window. Please inform Host Africa Support(support@cloud.co.za) of any concerns that you may have about the planned security update.

    Kind Regards,
    Cloud Support

  • Date - 09/01/2018 20:00 - 12/01/2018 20:03
  • Last Updated - 09/01/2018 07:17
Network issues for all KVM machines (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • Good day

    We have identified a network issue, with Hetzner, that is affecting our client’s abilities to connect to their servers. We are currently working with Hetzner to get the issue resolved as quickly as possible. We are aware and apologise for the inconvenience caused by this network issue. Please refer to your client section, as we will be posting an update every hour.

    Update: The issue has been escalated to senior Hetzner management and they currently have their most senior network architect taking a look.


    Update: We are currently awaiting feedback from the senior network architect for Hetzner Datacentre.


    Update: Issue not solved yet. Investigation ongoing

  • Date - 16/12/2017 09:38 - 17/12/2017 08:30
  • Last Updated - 16/12/2017 22:03
Network Issues at Internet Solutions (Resolved)
  • Priority - High
  • Affecting Other - Network


  • We are currently experiencing a network outage at the Hetzner Datacentre.

    The network technicians are busy resolving the issue. 

    We will post an update as soon as we get one.

  • Date - 15/12/2017 07:00 - 16/12/2017 09:38
  • Last Updated - 15/12/2017 07:42
SERVER DOWN (Resolved)
  • Priority - Critical
  • Affecting Other - hn15-za1.host-ww.net (Hetzner JHB)
  • The Host is currently down. 
    Hetzner technicians are attending.

    10:35 - Have contacted Hetzner again. still no feedback from Hetzner DC tech.

    11:05 IPRM interface reachable

    11:15 Host back online and all VPS's reachable.

  • Date - 09/12/2017 09:58 - 09/12/2017 11:19
  • Last Updated - 09/12/2017 11:19
Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Other - Network - Cloud/VPS Capetown
  • Our vendor will be conducting a change to add an additional redundant link to the one Core Network Switch in the Cape Town Data Center.
    Change Start: 06 December 22h00
    Change End: 07 November 04h00
    Impact: 5 minutes downtime expected

  • Date - 06/12/2017 22:00 - 20/12/2017 13:10
  • Last Updated - 06/12/2017 09:39
Host Issue (Resolved)
  • Priority - High
  • Affecting System - Host 12
  • Please be advised that we are currently experiencing a problem on Host Server 12.

    Our senior engineers are currently working with urgency to get this issue resolved.

    Please email us at support@hostafrica.co.za if you are experiencing an issue and we will notify you as soon as this gets resolved.

    We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

    Kind Regards,

    Cloud Support

  • Date - 16/11/2017 16:18 - 16/11/2017 18:41
  • Last Updated - 16/11/2017 16:19
Host 12 Reboot (Resolved)
  • Priority - High
  • Affecting System - Host 12 - hn12-za1.host-ww.net
  • Update 22:30: Maintenance not yet finished



    Please note that the following host system need to be rebooted due to an urgent security update

    HV12: tuesday 14/11/2017 22:00-  14/11/2017 22:30pm 

    All VM's on the Host System will be rebooted during this process.

    We apologise for any inconvenience caused.

  • Date - 14/11/2017 22:00 - 15/11/2017 01:07
  • Last Updated - 14/11/2017 22:34
Maintenance Control Panel Virtual Servers (Resolved)
  • Priority - Medium
  • Affecting System - Control Panel Virtual Server
  • Control panel maintenance for all VPS customers.
    During the maintenance window the control panel will be down for a limited timeframe.

    Clouds servers / Virtual machines will stay up and running.
     

  • Date - 07/11/2017 16:00 - 14/11/2017 15:20
  • Last Updated - 07/11/2017 13:43
Hypervisor Unreachable (Resolved)
  • Priority - Critical
  • Affecting Server - Cape Town - Cloud
  • Hypervisor12 is currently experiencing an issue.
    Engineers are attending.

  • Date - 18/10/2017 15:05 - 18/10/2017 16:24
  • Last Updated - 18/10/2017 16:00
Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Network
  • Our upstream provider at the DC in Cape Town experienced a network outage. Therefore parts of our network are not reachable. A ticket is open. Internet solution is busy resolving the issue.
    We apologize for any inconvenience.

  • Date - 06/07/2017 00:11 - 06/07/2017 00:18
  • Last Updated - 06/07/2017 00:18
Network outage Cape Town (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • We expiriencing a network outage to the IS Datacenter. Currently our network is not reachable.

  • Date - 27/06/2017 23:41
  • Last Updated - 28/06/2017 00:12
Package losses (Resolved)
  • Priority - Medium
  • Affecting System - Network
  • We expiriencing package losses due to routing issues on IS network. IS network engineers are working to resolve the issue.

  • Date - 27/06/2017 13:47 - 27/06/2017 23:34
  • Last Updated - 27/06/2017 13:49
Emergency reboot HV12 (Resolved)
  • Priority - High
  • Affecting Other - HV12
  • Please note that the following hypervisors need to be rebooted

    HV12: Wednesday 21/06/2017 12:30pm

    All VM's on these hypervisors will be rebooted during this process.

    We apologise for any inconvenience caused.

  • Date - 21/06/2017 12:30
  • Last Updated - 27/06/2017 13:47
HV12 - VM issues (Resolved)
  • Priority - Critical
  • Affecting Server - Cape Town - Cloud
  • There is currently an issue on HV12 which is causing VM's to freeze and they are not able to reboot.

    We are currently working on this now.

    Please note that VM's might need to be rebooted during this time.

  • Date - 21/06/2017 12:25 - 21/06/2017 14:48
  • Last Updated - 21/06/2017 12:26
Network outage Cape Town (Resolved)
  • Priority - Critical
  • Affecting Server - Cape Town - CDN
  • Currently we are expiriencing a network outage in the Datacenter Cape Town. IS (Internet Solutions) is trying to resolve the issue as fast as possible.

  • Date - 04/04/2017 06:54
  • Last Updated - 04/04/2017 07:10
Some VM issues after maintenance. (Resolved)
  • Priority - Critical
  • Affecting Server - Cape Town - CDN
  • Please note that some VM's are experiencing issues after the recent maintenance.

    We are working on this and will reboot your VM.

  • Date - 31/03/2017 11:15 - 02/04/2017 21:27
  • Last Updated - 31/03/2017 11:17
Backend Panel Upgrade Friday 31st March (Resolved)
  • Priority - High
  • Affecting Server - Cape Town - CDN
  • Please note that a backend upgrade is scheduled on Friday 31st March between the hours of 4am and 8am.

    Servers will not be down for this full amount of time, we are expecting less than 30 minutes downtime during this window.

    Unfortunately this is going to affect all servers which means that all servers will be rebooted.

    Thanky you for your understanding and support. 

  • Date - 31/03/2017 03:59 - 31/03/2017 11:15
  • Last Updated - 27/03/2017 20:52
Connectivity issue (Resolved)
  • Priority - Critical
  • Affecting Other - Network
  • There is currently a routing issue at the datacentre and all connectivity is affected.

    Datacentre technicians are working as quick as possible to resolve the issue.

    Our apologies for any inconvenience caused.

  • Date - 10/03/2017 00:22
  • Last Updated - 10/03/2017 02:06
All connectivity (Resolved)
  • Priority - Critical
  • There is currently a routing issue at the datacentre and all connectivity is affected.

    Datacentre technicians are working as quick as possible to resolve the issue.

    Our apologies for any inconvenience caused.

  • Date - 17/02/2017 19:01 - 17/02/2017 20:20
  • Last Updated - 17/02/2017 20:31
Issue on HV11 (Resolved)
  • Priority - Critical
  • Affecting Server - Cape Town - Cloud
  • HV11 is currently experiencing a temporary issue.

    We are working as fast as we can to rectify the issue.

    Our apologies for any inconvenience caused.

  • Date - 31/01/2017 15:21 - 31/01/2017 15:31
  • Last Updated - 31/01/2017 15:31
HV Reboot (Resolved)
  • Priority - Critical
  • Affecting System - HV1
  • Please note that an urgent reboot is required for HV1.

    All affected VM's will be rebooted by our team.

    We apologies for any inconveniece caused.

  • Date - 05/01/2017 12:44 - 31/01/2017 15:23
  • Last Updated - 05/01/2017 12:47