Good day

We regret to inform you that our team must perform an emergency reboot of Node VZ01. As a result, VPSs on this host node may experience disruptions.

We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Regards
Cloud/VPS support

We have encountered an issue on one of our nodes which may interrupt some clients' services.
Our sysadmins are working on restoring the system.

Dear Valued Clients

We are having issues with the VZ01 Host.

All VPS on the VZ01 Host will be unreachable due to this issue.

Our system engineering team is busy investigating the issue, updates will be provided shortly.

CLOUD/VPS.co.za SUPPORT

We have encountered an issue on our Container host which will impact the services of clients with container VPS servers.

• Date: Friday, August 30, 2024
• Time: 8:00 AM - 10:00 AM SAST (South African Standard Time)

We have encountered an unplanned incident on our infrastructure and are currently attending to the matter.

ETA for the restoration of the services is 15 Minutes

Support tickets are non-functional at this time but you are able to reach us on Live Chat.

We appreciate your understanding and patience at this time.

UPDATE:

You are able to reach us on tickets now and all services are busy starting up again.

Please do let us know if you are experiencing any issues

Dear Valued Customers

Acronis data center maintenance is ongoing and will be completed on 27 July 2024 at midnight.

During this period some of your backups may fail.

Regards

Support

Dear Valued Client

We are currently experiencing an issue with Node pd139.host-ww.net

Our senior system engineers are currently investigating the issue. Updates will be provided shortly

Thank you for your patience.

Regards
Cloud/VPS.co.za

#UPDATE  - The issue has been resolved, and all VMs are back online.

Good day,

We do apologize for the inconvenience

We are experiencing an outage with our Live chat

We are busy working on fixing the issue and thank you for your patience on this matter

If you need urgent support, please contact us on our ticketing system using support@cloud.co.za or via your client area.


Kind Regards

Dear Valued Customer

We regret to inform you that our team had to perform an emergency reboot of Node PD110. As a result, some shared and VPS clients may experience disruptions.

We sincerely apologize for any inconvenience this may cause and appreciate your patience.

VPS/Cloud Support

Dear Valued Customer 

Please be advised that there will be a planned downtime on the below host nodes: 

vz01.host-ww.net

vz02.host-ww.net

If your VPS is on above mentioned nodes, it will be unavailable during the downtime. Please see the details below:

Date: Saturday 30 December 2023 

Period: 20:00 - 22:00 SAST 

Impact: Expected downtime of appr. 45 min including a restart of the VPS.

Reason: General Maintenance

Attending: Cloud.co.za Engineers

We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical hosts are as stable as possible. 

Please inform Cloud.co.za Support – support@cloud.co.za of any concerns. 

Dear Valued Customer 

Please be advised that there will be a planned downtime on the below host nodes. 

vz03.host-ww.net

vz04.host-ww.net

vz05.host-ww.net

If your VPS is on above mentioned nodes, it will be unavailable during the downtime. Please see the details below:

Date: 16 December 2023 

Period: 14:00 - 16:00 SAST 

Impact: Expected downtime of appr. 30 min including a restart of the VPS.

Reason: General Maintenace

We apologize for the inconvenience that this may cause. The maintenance is being performed to ensure that the physical hosts are as stable as possible. 

Please inform CLOUD Support – support@cloud.co.za of any concerns. 

Thank you for your understanding

CLOUD/VPS Support

Dear Valued Client

We are currently experiencing an issue with the host node: vz04.host-ww.net.

The issue has been escalated to our senior engineers and is currently being investigated.

We will provide an update on the matter shortly.

Regards

Support Team
Cloud/VPS.co.za

Good day

Kindly note The PayFast website is currently unavailable, this is having a knock-on effect on transactions being unable to be processed.

They are aware of the issue, and this is being worked on

Thank you for your Patience

Cloud.co.za

Good day

Kindly note that Payfast is currently experiencing issues with their payment system, their team is aware of this and working on fixing it

We do thank you for your patience.

CLOUD

Good day

Our team has been forced to Reboot Node PD131 due to an Emergency

Some of our VPS clients will be affected, we do apologize for the inconvenience this caused, and thank you for your patience

 CLOUD

The node PD135 needs to be rebooted due to emergency maintenance.
Some servers on the node will be affected by the reboot.

Dear Valued Customer

Please note that we experienced unexpected downtime on the PD106 host nodes.

Your server might be offline while this is being investigated.

We do apologize for any inconvenience caused.

VPS/Cloud Support

*************************************************************************************************************************************

Dear Valued Customer

Please note that we experienced unexpected downtime on the PD141 host nodes.

Your server might be offline while this is being investigated.

We do apologize for any inconvenience caused.

VPS/Cloud Support

Dear Valued Customer

Please note that we experienced an unexpected downtime on the PD137 host node.

Our senior system engineers are investigating the issue with urgency and we will provide an update shortly.

Cloud/VPS.co.za Support

Good day

Payfast has reported Standard Bank EFT payments are currently unavailable.
If you are unable to pay via Payfast from a Standard Bank account the alternative payment methods are bank transfer and Paypal.

Dear Valued client

Update - Attention Capitec Customers

Please be advised that instant EFT is temporarily unavailable on Payfast as a payment method. Kindly opt to pay using an alternative payment method.

Apr 06, 2023 - 17:17 SAST

Once Payfast provides feedback an update will be posted.

Dear Valued Clients

We are having intermittent issues with our network.

Our system engineering team is busy investigating the issue, updates will be provided shortly.

Kind Regards,

Cloud/VPS.co.za Support

Dear Valued Customer

Please note that we experienced an unexpected downtime on PD127 host node.

Our senior system engineers are investigating the issue with urgency and we will provide an update shortly.

Cloud/VPS Support

Update:
we still experiencing problems with the host the senior system engineers are busy investigating this.

Good day

Kindly take note of Payfast payment issue

Payfast is aware of the issues relating to completing payments via Payfast and their Development Team is working on resolving it as soon as possible. Alternative payment methods are bank transfer and PayPal

We thank you for your patience and understanding

CLOUD

Dear Valued Customer

In Frankfurt, Germany packet loss is observed. Engineers are working to locate and resolve the root cause.

The update will be provided once more information is available.

Cloud/VPS.co.za

Dear Valued Customers

We will be performing maintenance on our Acronis cluster. This is to update software/security.

Expected downtime - Intermittent connectivity for 1-2 hours

Effects - Backups might fail during this period. The Acronis portal might also give connection issues.

We do apologize for any inconvenience caused.

Cloud Support

Good day

Kindly note we were experiencing a network issue that is affecting International traffic. 

The issue is being investigated, we do apologize for any inconvenience caused!

We have moved traffic to an alternative uplink provider and traffic is flowing again.

We will keep you updated via the network notification

Kind Regards

Cloud/VPS

Hello,

Please take note that our call centre system is being upgraded, this may result in difficulty getting through to our line.

If this is the case - please utilise the live chat on our website or email on support@cloud.co.za

Thank you,

Dear customers.
We have been made aware of an issue where payments made through our payment gateway Payfast are reporting incorrectly
We are in contact with our payment processor to have this corrected.
During this time you may see a delay in your payment reflecting on your account with us - if this is the case, please contact billing@hostafrica.co.za so escalate the process.
We will update this post with more information as we receive it

Good day

Acronis is in the process of performing maintenance on one of its cloud Locations. This seems to be causing connection issues for clients. 

We will keep you updated on the matter and do thank you for your patience,

Kind Regard

Cloud/VPS.co.za

#UPDATE

Issue logged with our Software Vendor for further investigation and we are waiting for feedback.

Good day

We are aware of the network issues in Sao Paulo DC, our engineers are looking into it.

Components Affected
São Paulo, Brazil - SAO - Cloud Servers, São Paulo, Brazil - SAO - Network

Kind Regard

Cloud/VPS.co.za Support

UPDATE:

The issue is related to the routing problems happening worldwide. São Paulo servers are running, however, the network is not accessible from certain locations. We are working with upstream providers to restore all connections.

RESOLVED

Network connectivity has been fully restored. If you are still unable to reach your servers then please submit a ticket and our team will double check your services.

Good day

Kindly note Payfast is experiencing some issues with their payment system. Payments might not go through at the moment.

They are aware of this and this is being worked on,

Further updates to follow

Kind Regard

HOSTAFRICA

We are currently experiencing an issue with our Payfast payment system.
The issue has been escalated to the Payfast technical team and they are actively working on resolving the issue for us.
Thank you for your patience

Good day

Kindly note that there is currently a problem with our upstream provider Liquid Telecom

They are down at the moment, traffic is flowing via our secondary upstream provider however some delays might be present

We will keep you updated on this.

Kind Regards

Cloud.co.za

Dear Valued Client

We are currently experiencing an issue with the host node: ha703.host-ww.net.

The issue has been escalated to our senior engineers and is currently being investigated.

We will provide an update on the matter shortly.

Update: most of the VMs should run fine now

The issue is still being investigated.

Update: - Issue Resolved: There should be no performance issues anymore. Please let us know if you still see any problems.

Support Team

Cloud/VPS.co.za

Unexpected hardware/kernel crash/panic took down 12 hypervisors.

New incident: Identified
Work is ongoing to quickly bring back up the affected VM's.

Good day

Payfast is currently experiencing issues with their payment systems

and this affects the instant EFT payments options

They are aware of it and are working on resolving it.

We will keep you updated on this

Thank you for your patience

CLOUD.co.za

Dear valued customers

We are currently experiencing an issue in Cluster 7, the VMs seems unresponsive.

Our senior system engineers are currently investigating the issue with urgency.

NB: Please do not STOP or START VMs from your client portal while the issue is being investigated.

We will provide feedback shortly.

Regards

CLOUD/VPS SUPPORT

Dear clients

We are rebooting host server: ha702.host-ww.net.

VMs will be unavailable for 10 - 15 minutes.

#UPDATE: We are still experiencing an issue with ha702.host-ww.net, servers are still inaccessible.

#UPDATE: ha702.host-ww.net is now back online, all VMs are now back online.

Regards

CLOUD/VPS.CO.ZA SUPPORT

At Approximately 14:35 we had a network issue that lasted for approximately 6 Minutes

This caused connectivity issues to the servers.

Connectivity has been restored and we are investigating the root cause

Thank you for your patience

Update 12:20

All VMs back online. Should you needs additional support, please open a ticket with us.

---

Update 12:03

Taking slightly longer than anticipated to get all VM's online,

A final update to this notification will be posted once all issues, including edge cases are resolved.

---

Update 11:40

ETA: Effected VM's will be online within 30 Minutes

---

Update 11:38

The node is not responding to power on, we will begin migrating and then starting effected VM's on other nodes.

---

We are currently investigating a possible outage to one of our Cloud and VPS nodes.

Some customers will experiencing intermittent connectivity during this time.

Updates to follow

Dear Valued Customer,

UPDATE 1:

International connectivity restored
Root cause is an outage at Voxility in Europe
We have routed the traffic via other paths for now

International traffic to our infrastructure is currently affected.


We are investigating the matter and looking for a resolution.

Kind Regards,

Cloud.co.za

Dear Valued Customer

There is currently an issue at the ZA Central Registry affecting the renewal and registration of domains.

The issue is being investigated and we will notify you once resolved.

#UPDATE: The issue has been resolved.

Kind Regards

CLOUD/VPS.CO.ZA SUPPORT

Dear Valued Customer

JHB-CPT National Long Distance Down

Event Start time: 20H13 SAST 20th July 2021 One of the national long-distance fibre links linking Teraco Cape Town to Teraco Johannesburg is down currently. All traffic has migrated over automatically to the redundant circuit.

This might result in higher latency for some customers that are routed via Teraco

7/16/2021 Time post 9:49

UPDATE: 17/07/2021 - 09:31 :

There has been a major fibre break in the Cape between Tygerberg and Worcester, this is affecting multiple fibres and ISP's.

This has put a massive strain on the remaining fibre providers circuits between Cape Town and Johannesburg.

Latencies should be back to normal as some fibre providers have added new routes.

Kind Regards,

CLOUD

Dear Valued Customer

New incident: Investigating

São Paulo, Brazil cloud service currently is experiencing degraded performance due to no VM management. All running VMs are not impacted (only Stop / Restart / Start does not work).

Regards

Cloud/VPS.co.za Support Team

Dear Valued Customers

We detected an issue with the Acronis service, which is due to the maintenance that Acronis performed. Their technicians are currently investigating the issue.

Effects

• You might receive an email stating 'Backup status is unknown'
• cPanel/Whm backup's are not accessible

We do apologize for the inconvenience caused.

cloud.co.za Support

Dear Valued Customer

Please note there will be networking maintenance 16/06/2021 at 4 pm

We do not expect any downtime.

Kind Regards

CLOUD.co.za & VPS.co.za

Dear Values Customers

We corrected an issue on the Acronis storage which would have resulted in backups failing with the below error. The problem has been resolved and future backups will complete as per normal.

Error: Misc network

Fix: Start your backup manually or allow your backup schedule to run. Future backups will complete successfully.

We do apologize for any inconvenience caused.

Cloud.co.za Support

Dear Valued Customers

•  We have currently blocked ICMP (PING) for overseas locations to DEDICATED SERVERS.
•  Traffic is sent through Europe for scrubbing. This will result in higher latency.

#UPDATE: Traffic is now routed back to local.

Kind Regards

CLOUD.co.za

Dear Valued Customers

Please note that we are experienced an active DDOS attack around 14:10:

This has been mitigated.

Kind Regards

CLOUD.co.za

Good Day,

We are currently experiencing an issue on our server cp29-za1.host-ww.net this has been escalated to a system administrator who is investigating this issue further.

8:51am 05/30/2021

Dear Valued Customer

We are currently investigating an issue on ha709-za1.host-ww.net, degraded performance can be expected. 

We will report back as soon as the issue has been resolved.

Kind Regards,

Cloud

The following IP ranges are being scrubbed due to an ongoing DDOS attack: 102.130.127.0/24

Increased latency can be expected. 

Dear Valued Customer

Update 1 07 May 2021 12:33:

We are currently experiencing a network issue with our infrastructure.

We are investigating the matter. Please bear with us while resolving it.

Update 2 07 May 2021 12:48:

The issue has been mitigated and resolved. Thank you for bearing with us while we were investigating the matter.

Update 3 07 May 2021 12:52:

The issue still persists, please bear with us with we continue to investigate and mitigate the issue. Apologies for the inconvenience caused by this.

Update 4 07 May 2021 12:56:

Kind Regards,
Cloud

Good Day,

18:13PM 5/3/2011

We are currently investigating an ongoing network issue on cloud.co.za our system admins are currently looking into this.

Updates to follow.

The following network issue has been resolved.

Dear Valued Customer,

We are currently experiencing an issue with receiving calls from customers.

The issue is currently being investigated. If you have an issue and require assistance please kindly make use of our live chat or email us at support@cloud.co.za .

Kind Regards,

CLOUD

We have received numerous reports of packet loss and we are investigating a possible DDOS attack. 

Our network engineers are attending to the situation to resolve the issue as quickly as possible.



UPDATES: 29/03/2021 12:57

• The reason for the higher latency is a large-scale DDOS attack.
• The DDOS is mitigated for now and we are monitoring the situation closely.
• As part of the mitigation, we route traffic through a scrubbing center in London. This can lead to higher ICMP ping times than normal.

UPDATE: 29/03/2021 17:16

• Since this morning we have been routing all IP traffic through scrubbing services in order to mitigate the ongoing DDOS attack.
• Customers may experience high latency however services run stable.

UPDATE: 30/03/2021 - 10:02

• No packet loss since yesterday.
• We are still routing traffic through scrubbing service, This results in higher latency am can affect certain workloads (slower performance)
• We expect to roll back to normal network behavior with the next 24 hours.

Update 31/03/2021 - 11:46

• We have disabled scrubbing service for all local traffic
• All international traffic is routed through scrubbing as per default

Dear Valued Customers

We will be performing maintenance on our Cloud & VPS server infrastructure tonight, Friday 26/03/2021 starting at 10 PM till 11 PM.

Effect: Network downtime of 10-40 minutes. Cloud & VPS servers will continue to run just without network access while maintenance is in progress.

Reason: Changing of core router

Update : 23:10

The Majority of our servers are back online, we are working on the rest of the affected servers. 

Next update to follow shortly 

Update 23:25

80% of servers are back online,

We are working on the connectivity of the rest of the servers

Update 23:38

All servers are back online

We do apologize that this took a bit longer than expected

We do thank you for your patience

Please do contact our support team if you experience any issues

We apologize for any inconvenience caused.

Dear Valued Customers

We will be performing maintenance on our Cloud & VPS server infrastructure Friday 26/03/2021 starting at 10 PM till 11 PM.

Effect: Network downtime of 10-40 minutes

Reason: Changing of the core router

We apologize for any inconvenience caused.

Kind regards
CLOUD/VPS.CO.ZA Support

Server Ha709 went offline at approximately 02:00am. The server was rebooted and all VMs residing on this server were rebooted immediately.

We are currently investigating a Network issue and degraded performance can be expected. 

We will report back as soon as the issue has been resolved.

Time: 23:30 - 23:50 SAST

Root cause: HOST CRASH due to memory error

Resolution: Host had to get rebooted. All VMs crashed and had to get rebooted to

Status: Resolved

Dear Valued Customer

Please note that we are currently experiencing a large-scale DDOS attack that is affecting both our VPS/Cloud and Dedicated Server customers.

You may be experiencing high levels of packet loss, in particular in regards to international traffic.

We are in the process of mitigating the attack and will provide updates shortly

Update #1: Mitigation is ongoing

Update #2: The DDOS attack has been successfully mitigated.

Dear Valued Client

Acronis has started maintenance in the EU2 data center.

Affected by maintenance: Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations
Services impact: Acronis Services may become unavailable for up to 1 hour during the activity.

We do apologize for any inconvenience caused.

Cloud Support

Dear Valued Customer

Acronis is having a maintenance period. Acronis Cloud Team will do their best to complete this work as soon as possible.

Services impact: Acronis Services may become unavailable for up to 1 hour and 30 minutes during the activity.

Regards

Cloud Support

Dear Valued Customer

Please see the report below

28-10-20 11:38:47: We experienced an outage in one of our storage clusters. This has caused some VMs losing connection to the storage network.


28-10-20 12:59:11 The storage cluster was fixed. Some of the affected VMs (especially Windows) needed to get rebooted

Fix: Faulty storage switch replaced.

Root Cause Analysis: One of the storage switches became unresponsive. This has caused the storage network to become unresponsive. The issue seems a bug in the switch operating system.

Customer action needed: In case the server is still inaccessible do the following:
Stop server - Wait for the server to be shutdown
Start server - Only once the server is completely shutdown

A restart (command) of the server will not work

possible

[ˈpäsəb(ə)l]

possible

Definition

adjectiveable to be done; within the power or capacity of someone or something.

nouna person or thing that has the potential to become or do something, especially a potential candidate for a job or membership on a team.

Synonym

adjectivefeasible; able to be done; practicable; viable; within the bounds/realms of possibility; attainable; achievable; realizable; within reach; workable; manageable

Example

anything seemed possible to me

Dear Customers,

Please note that the host named ha03-za1.host-ww.net is currently down. Our system administrators are currently looking into the issue with urgency.

We do apologize for the inconvenience this will cause.

Kind Regards

Good day valued customer.

There is currently an issue with Connectivity problems with peering links to JINX within our Data Centre. The issue is currently being investigated.

Dear Valued Customer,


We are currently expriencing network issues, our network engineers are actively looking into the issue.

Apologies for the inconvince caused.

Regards,

CLOUD

Dear Valued Customer,

Please note that we are currently having issues with our VOIP line and may struggle to reach us due to issues with our VOIP provider.

Kind Regards,
HOSTAFRICA

Good day

There will be cor network equipment upgrades in Frankfurt, Germany on the 1st of October.

Start time: 03:00 AM, UTC - This will be 05:00 AM South African time

Duration: 2 hours during the maintenance period, customers will experience network outage for up to 20 minutes in Frankfurt, DE.

We do appreciate your understanding

Kind Regards

Cloud.co.za/VPS

Dear Valued Customer

Our outgoing provider is currently experiencing an issue that is affecting outgoing email performance.

They have identified the cause of the issue and are working on a solution.

This issue may cause some of the below errors.

• Max Defer
• Authentication is required

Regards,

Host Africa Support

#Update 1

Our outgoing provider has resolved this issue. Please do let us know if you are still experiencing problems.

Good day valued customer.

There is currently an issue with Connectivity problems with peering links to JINX and NAP within our Dara Centre. The issue is currently being investigated.

Good day

We are currently under DDOS attack, Our network team is currently mitigating the attack

You may experience intermittent connection to servers, sites and our website/client area

We are doing all we can to mitigate this, and will update once the matter is resolved

We thank you for your patience

Kind regards

CloudCoZa

#UPDATE: The issue has been resolved

Dear Valued Customer

We are performing a restart of one of our physical hosts(ha03-za1.host-ww.net)

Time Start: 21 July 2020 22:00 SAST

Time End: 21 July 2020 22:15

Reason:  Security Update

Impact: Your VPS(s) will be offline for up to 15 minutes during the maintenance period.

We apologize for any inconvenience caused by the maintenance. Please open a ticket with us if you have any questions/concerns.

Update 1:

There is a slight delay of the maintenance. The host will only get rebooted in the next minutes.

We apologize for the delay.

Dear Valued Customer

Please note that we are currently experiencing a network issue that may affect your ability to access your VPS. We are investigating the issue with urgency and will keep you updated via this notification.

We apologise for the inconvenience caused.

Update #1: The network issue is now only affecting ha401.host-ww.net. If you have a server on a different host and you are having issues, please do let us know

Dear Customers,

Please note that the host named ha37-za1.host-ww.net is currently down. Our system administrators are currently looking into the issue with urgency.

We do apologize for the inconvenience this will cause.

Kind Regards

Host Africa Support

#Update 1

The host is currently being restarted.

#Update 2 - Host issue resolved

The host issue has been resolved. All servers should be up and running. Please contact us if you still experiencing issues.

Root cause: Host crash

Good day

At approximately 15:00 VPS.co.za is being migrated to a new server, expected about 15Min downtime

Thank you for your understanding

Good Day

We would like to notify you that Acronis Cyber Cloud in the EU2 data center is degraded. Acronis Cloud team is working on the issue resolution.


Service impact: Some customers might be unable to reach Acronis Files Cloud.

Due to network issues reported by our clients, we need to perform an emergency network system switchover in Chicago, USA

We estimate that clients will experience up to 20 minutes of downtime

Thank you for your patience

Cloud/VPS Team

Good day

We are experiencing some issues with HA01 server

Our system admins are aware of it and working on it as we speak

This is affecting services on this server

We thank you for your patience

Cloud/VPS Team

#Update: All servers have been started

Dear Valued Customer

This to notify you about planned maintenance in the EU2 data center.

Maintenance timeline (GMT +02): 12 May 2020 08:30 PM - 12 May 2020 10:30 PM

Maintenance timeline (GMT +00): 12 May 2020 06:30 PM - 12 May 2020 08:30 PM

Maintenance total duration: 2h 0m


Maintenance details: Acronis Cyber Cloud components will be updated to the latest version.



Release notes are available here.



Services impact: Acronis Management Console, Backup Console, Backup and/ or Restore operations, Web Restore, Disaster Recover Cloud, Files Cloud and Notary may become unavailable for up to 1 hours during the activity.


Affected by maintenance: Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations

Investigating - Network issues have been detected in the São Paulo location.
As a result, Kronos Cloud, Virtuozzo, and a part of Proto Compute services became unavailable.

We are currently working with DC's remote hands to help us determine the root cause.
Suspected issue: hardware failure.

Update - The network connectivity has been restored, however, as all of the infrastructures was down, we are still bringing the storage system back up in a proper order, which is not only the most critical operation at the moment, but also the most difficult one.

Update - We have brought back around 75%-80% of the storage system, after we finish that, we will start turning on the servers one by one.

Update - The storage system was brought back up, and we are starting to turn the servers back on one by one.
As stated in the previous update, clients should also note that some of the VMs will be made available before others and that while we are clearing the aftermath of the incident, the servers will perform at reduced performance.
Clearing the aftermath and getting back to normal performance might take around 24 hours.

Monitoring - All Kronos Cloud and Virtuozzo servers were brought back up and we are starting to work on refilling the storage data, during which the clients might feel decreased VM performance. After that, we will monitor the situation for a few more days.

Update - We have received feedback that some of the additional IPs are not working for VMs - the issue was already fixed, however, you need to perform stop/start (note, not reboot, but stop and then start) of the server, and the additional IPs will become available again.

Resolved - After monitoring the situation for some time, we conclude that the incident is now closed. Postmortem will be provided in a short while.

Dear Customers,

Please note that we have experienced a host crash. Our system administrators are currently looking into the issue.

Kind Regards

Cloud Support.

Dear Customer

Due to network system upgrades, we would like to notify you about scheduled maintenance in our Chicago, United State DC.

Downtime & Impact
Clients are expected to experience no longer than 30 minutes of downtime. Network connectivity of all Chicago services will be impacted.

Maintenance time
2020/04/23 14:00 - 16:00 UTC

Update - Due to client feedback we have rescheduled the maintenance to Tue, Apr 28, 8 AM UTC (3 AM CST).

Kind Regards,

HOSTAFRICA Support.

Dear Valued Customer

We are currently experiencing an issue with legacy OnApp infrastructures.

The issue is currently being investigated, we will provide an update ASAP.

11. April 05:00 Update: We will inform all customers on the issue via Email.

11. April 12:30 Update: All customers receive a status link for the updates

Dear Valued Customer

Please note that we are currently experiencing a network issue. Customers may experience difficulty accessing their servers from certain networks. We are investigating this issue with urgency.

Update #1: The issue has been resolved, please let us know if you are still having any problems

Dear Valued Customer

Please note that we are performing an emergency restart of HV4

We apologize for any issues caused.

UPDATE 1:

There is currently a problem with our OnApp servers, stop/start/reboot is not working.

Dear Valued Customer

Please be advised that we are currently experiencing on the servers that are on the 160.119.250.0 IP Address range.

Our senior system engineers are currently investigating with urgency to get the issue resolved.

We will keep you updated. Apologies for the inconvenience caused.

Update:

The issue has now been resolved

Dear Valued Customer

Please note that we are performing an emergency restart of HV4

We apologize for any issues caused.

Dear clients, partners and suppliers,

Due to the current COVID-19 pandemic, we have put the following measures in place to ensure that we continue to provide our clients with uninterrupted service.
As of yesterday, and until further notice we are working remotely from our respective homes or safe places of choice.

Moreover, all our Datacenter providers have established a screening process for all persons entering Datacenter facilities.
Most importantly, all of us at Cloud.co.za will remain available to assist you telephonically and via email/ticket. Business hours remain unchanged.
Our priority remains the health and safety of our clients and employees and ensuring that essential staff continue to run our operation for your benefit and remain healthy enough to do so.

Should you have any concerns in this regard, please do not hesitate to contact us at support@cloud.co.za

Sincerely,                                                       
Michael Osterloh                                                                    
Managing Director

Dear Valued Customers

We currently experiencing issues with our Telephone Lines, thus we not able to receive your calls. This is currently being investigated.
We do apologize for the inconvenience caused.

Dear Valued Customer

We are currently experiencing an issue with legacy OnApp infrastructures.

Servers on the below hosts will be affected:

HV1

HV4

HV14

HV15

HV17

The issue is currently being investigated, we will provide an update ASAP.

Support

Cloud/VPS

Update: 

The issue has been resolved.

Good day

Unfortunately we have to perform an emergency restart on server HV11

We do apologize for inconvenience caused

HostAfrica team

Dear Valued Customer

Please be informed that our Outgoing provider is currently experiencing a mail delivery issue.  This will cause mail delays. This is currently being investigated.

We do apologize for any inconvenience caused.

#UPDATE 1

Our Outgoing provider has identified the cause of the issue and is working on the solution.

Dear Valued Customer

Please note that we experienced an unexpected downtime on ha19-za1.host-ww.net. Your server was rebooted in the process of bringing the host back up

Apologies for any inconvenience  caused

Dear Valued Customer

We would like to inform you that we are currently experiencing connectivity issues in the SAO location.

Our DC team is already working to get the issue resolved.

We apologize for the inconvenience caused.

Support@Cloud/VPS

#UPDATE: The issue has been resolved

Dear Valued Customer

Please kindly be advised of a maintenance period we will be conducting below:

Time Start: 05/02/2020 20:00 SAST

Time End: 05/02/2020 21:00 SAST

Reason:  Host Maintenance

Impact: Your server will have an approximate downtime of up to 1 hour

Please do let us know if you have any queries/concerns

Kind regards

Cloud Support

Host HA24-ZA1 did crash. All VMs are currently restarting

ETA 15 min

Update:

All VMs have been restarted

Dear Valued Customer

Our backup provider Acronis is currently experiencing network difficulties. This will result in the backup manager portal not being accessible. Acronis is aware of the issue and working to resolve it ASAP.

Dear Valued Customers

Please note that we are experiencing an unexpected downtime on ha37.host-ww.net. Our sysadmin team is investigating with urgency

We apologise for the encumbrance caused and thank you for your patience

We will provide updates asap

----------------

RESOLVED: The issue has been resolved, please kindly test and advise if you are still experiencing an issue

Dear Valued Customer

Please be informed that our Outgoing provider is currently experiencing a mail delivery issue.  This will cause "max defers and failures", "421 Too many concurrent SMTP connections" errors. This is currently being investigated.

We do apologize for any inconvenience caused.

#UPDATE 1

Our Outgoing provider has identified the cause of the issue and is working on the solution.

#UPDATE 2

Our Outgoing provider has increase server resources on their servers which have alleviated the load issues. We will provide an update once the issue is fully resolved.

Dear Valued Customers

This is to notify you about the unexpected maintenance of storage systems that affects Cloud servers in the United States, Chicago data center.

System administrators will be performing urgent upgrades for the storage systems that might cause downtime for your server(s).

Current ETA for the maintenance to be completed is 09:00 PM UTC

We apologize for any inconvenience.

Regards

Support@Cloud/VPS

#UPDATE1:

This is an update regarding the unexpected maintenance of storage systems that affects Kronos Cloud servers in the United States, Chicago data center. Due to the large sizes of the volumes, the maintenance is still being performed. We strongly advise not to stop/start the servers until we finish the maintenance (restarting the server might result in server being unable to start). Once we have any news about the maintenance, the update will update you

Host Crash: HA18-za1.host-ww.net

  Investigation ongoing

#UPDATE:

The issue has been resolved, servers has been restarted

Dear valued customer,

Kindly note,  due to network node upgrade, we wanted to inform you about scheduled maintenance in São Paulo, Brazil, which will improve network stability. 

Downtime & impact:

Low-risk. Clients are expected to experience no downtime, although network disruptions of up to a couple of minutes may occur. All the services in São Paulo location are impacted.  

Maintenance time:

19/12/2019 5:00 AM - 6:00 AM GMT-3 (local time)

 19/12/2019 8:00 AM - 9:00 AM UTC

We appreciate your patience and understanding in this regard.

Sincerely,

Support @ HostAfrica.co.za

Change of redundant uplink  switch after failure

Impact: package drops of a few seconds during the  network switch

Dear [FIRSTNAME]

We experienced a network issue in the Hetzner DC that appears to have started at 12:15. Your server was affected by this network issue. Our access to the ticketing system was affected by this outage hence our delay in replying to your ticket. Hetzner have advised that the outage was caused by an electrical fault on their side. We are following up them to ensure that the root cause is resolved and this does not occur again.

We thank you for your patience and apologise for the inconvenience caused

We are expiriencing an issue with the central storage. Certain VMs will get rebooted

Update #2 Most of the servers are backup and running. We are checking to ensure that all customers are back up and running ASAP

Emergency reboot ha10-za1.host-ww.net

Good day

We are required to perform some emergency maintenance on cp4-za1.host-ww.net

The core services are being worked on, downtime may be experienced, we are aiming for not more than 30 Minutes downtime - but longer periods can be expected

WE do apologize for the inconvenience and thank you for your patience

#UPDATE1: The issue is still ongoing,  our senior system engineers are currently working with urgency to get the issue resolved.

Host Africa

Dear Valued Customer

Please note that we are performing an emergency maintenance of ha32-za1.host-ww.net. Please see below:

Start Time: 21 October 2019 20:00 SAST
End Time: 21 October 2019 21:00    SAST
Reason: Emergency maintenance
Impact: Your VPS will be restarted and unavaliable for up to 10 minutes during the maintenance period

Please do let us know if you have any concerns

Dear Valued Customer

Please note that we will be conducting uplink maintenance at the above scheduled time. You will not be able to access your VPS for 5-15 minutes during this period.

Please open a ticket with us if you have any concerns

Kind regards

Hostafrica Support

Currently all VM's in SAO PAOLO location is unreachable.
Our ISP is working to resolve the issue as soon as possible. ETA is still unknown.
We will give you updates as soon as possible

Dear Valued Customer

Please that we will be conducting a network maintenance period. Please see further details below:

Start Time:  20 October 2019 22:00 SAST

End of Time: 20 October 2019 22:15 SAST

Reason:  Network Maintenance

Impact: Server will be unreachable for up to 15 minutes during the period.

Please do let us know if you have any issues

Dear Valued Customer

Please note that we are  currently experiencing an issue  with our infrastructure in our Cape Town DC that may be preventing you from accessing your server

We are investigating the issue with urgency

Update #1: We are still investigating the issue alongside our cloud software provider

Update #2: The issue has been resolved.

Dear Valued Customer

Due to an emergency network node upgrade from the Internet Service Provider's side, we wanted to inform you about scheduled maintenance in São Paulo, Brazil.

Downtime & impact:

Medium-risk. Clients are expected to experience downtime of up to 2 hours. All the services in São Paulo location are impacted.  

Maintenance time:

16/10/2019 12:00 AM - 3:00 AM GMT-3 (local time)
16/10/2019   3:00 AM - 6:00 AM GMT (Greenwich Mean Time)

Cloud/VPS Team

We are currently experiencing an issue on ha29-za1.host-ww.net. Our senior system admins are investigating with urgency, We apologize for any inconvenience caused and will contact you as soon as the issue is resolved.

We thank you for your patience in the meantime

Due to a host failover some Virtual servers were rebooted .

effected hosts:

ha28-za1.host-ww.net

ha29-za1.host-ww.net

ha37-za1.host-ww.net

We have to appologize for the inconvenience caused.

Dear Valued Customer

Please note that we experienced an unexpected downtime on hn14-za1.host-ww.net.

The issue has since been resolved and all services are now up and running.

We apologize for the inconvenience caused.

Dear Valued Customers

Please be advised that we have experienced an outage on  ha14-za1.host-ww.net

We are currently investigating the issue with urgency. We apologize for the inconvenience caused.

UPDATE# Issue Resolved

Please note that you may have an issue accessing your server(s) hosted outside of South Africa. We are investigating with urgency.

Update #1: The issue is only present in our Brazil location. There is an issue an issue with the uplink that is being investigated with urgency

Update #2:

We would like to inform about connectivity issue in Sao Paulo data center. Due to an unexpected network outage with one of the IP transit providers the servers in Sao Paulo data center are unreachable from most of the locations.

IP transit provider network team is already involved to resolve the issue and restore connectivity as soon as possible.

No exact ETA is available

Update #3:

The issue has been resolved.

Dear Valued Customer

Please kindly be advised that there is a routing issue currently affecting the ability to access our services from the Telkom network.

Dear Valued Customer

Please note that we are currently experiencing a downtime on ha12-za1.host-ww.net. We are investigating with urgency.

Time: 5:15 pm SA time

Due to a problem at  our uplink provider we will be forced to switch to secondary uplink.

Customers may expirience a brief loss in connectivity.

Dear Valued Customer

Please note we are currently experiencing an issue on ha04-za1.host-ww.net. We are investigating with urgency

Dear Valued Customer

Please note we are currently experiencing an issue on ha03-za1.host-ww.net. We are investigating with urgency

Dear Valued Customer

Please be advised that we experienced  a network issue in the Hetzner DC. You may have experienced an issue accessing your VPS. We are following up with Hetzner with urgency.

Dear Valued Customer


Please be advised that we are currently experiencing a problem with our infrastructure. You may experience an intermittent connection to your server while we are investing the issue.

Our senior engineers are currently working with urgency to get this issue resolved.

We will post updates and when the issue is resolved on this thread

We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

Dear Valued Customer Please kindly be advised that we performed a failover for some servers, which may have led to a short downtime for some of the servers.

We apologise for any inconvenience caused.

Host crash - Investigation ongoing

Server crash hn28-za1.host-ww.net
The server is being rebooted

Dear Valued Customers

Please be advised that we have experienced an outage on ha19-za1.host-ww.net

We are currently investigating the issue with urgency. We apologise for the inconvenience caused

Update #1: Please note that the issue has occured again

Dear Valued Customers

Please be advised that we experienced an unexpected downtime on hn17-za1.host-ww.net.

The host is back up and running now. We apologise for any inconvenience caused

Dear Valued Customer,

Kindly note that we are currently unable to receive calls from Telkom Users

Dear Customer

We are experiencing general network issues. Some services might be affected and we are actively investigating and should update accordingly.

UPDATE

Appreciate your patience and understand - We can confirm that the issue has been resolved.

Dear Valued Customer

Please note that there will be scheduled server maintenance on ha1-za1.host-ww.net. Please see the full details below:

Start Time: 30/05/2019 20:00 SAST

End Time: 30/05/2019 20:30 SAST

Expected Downtime: 10-20 minutes.

Effect: Your server will be offline during this period

Reason: Critical updates

We apologize for any inconvenience caused

Kind regards

CLOUD/VPS Support

Dear Valued Customer

We will be performing some emergency storage maintenance in order to permanently  resolve the storage issues from the past weekend

The maintenance will be tonight 29/05/2019 21:00-22:00 SAST

Your may experience some performance degradation during this period

We apologize for the inconvenience

Good evening valued customers,

We have experience a storage node mount going into a deadlock, housing compute services as well.

Our system engineers are currently working on the issue.

We apologize for the downtime.

Kind Regards,

Cloud Support Team

hn27-za1.host-ww.net Host Crash

We will restart the host node

UPDATE : we are still busy investigating the issue

#UPDATE: The host has been restored and all VMs restarted.

Emergency reboot: ha05-za1.host-ww.net

Customers VMs will get rebooted

Hi there

Please note that we are currently experiencing an unexpected downtime on ha13-za1.host-ww.net. We are investigating the issue with urgency.

Dear Valued Customer

Please note that we experienced an unexpected downtime on hn28-za1.host-ww.net. We are investigating the cause. We apologise for the inconvenience caused.

Dear Valued Customer

Please note that due to emergency network maintenance the following hosts will be offline for up to 1 hour. If you havea VPS on one of these hosts it will not be reachable:

ha03-za1.host-ww.net
ha04-za1.host-ww.net
ha20-za1.host-ww.net
ha21-za1.host-ww.net
ha24-za1.host-ww.net
ha26-za1.host-ww.net
ha27-za1.host-ww.net

Dear Valued Customer,

Kindly note that we are currently experiencing issues with our phone system and we are unable to receive calls from phones.

Please log a ticket in your customer section or email us at support@cloud.co.za if you need to get into contact with us.

Hi there

Please note that we are currently experiencing an outage on hn26-za1.host-ww.net

We are investigating the issue with urgency.

Dear Valued Customer

Please note that we are currently experiencing on HV14 host server. Customers may have an issue accessing their VPS located on the host.

We are investigating the issue with urgency and we apologize for the inconvenience caused.

Dear valued customer,

We are currently experiencing issues with one of our core switches effecting nodes:

• ha03
• ha04
• ha19
• ha20
• ha21
• ha22
• ha23
• ha24
• ha26
• ha27

All senior engineers are actively working on getting the issue resolved.

Kind Regards,
Cloud Support Team

Hi there

Please kindly note that the control panel for your server may not be avaliable between the above specified time.

If you are a reseller your portal may also not be avaliable.

Please do not hesitate to contact us if you need assistance

Kind regards

Cloud Support

Dear Valued Customer

Please note that we will be performing an emergency reboot of ha02-za1.host-ww.net in the next 30 minutes. If your server is located on this host it may be rebooted as well. We apologise for the inconvenience caused.

Dear valued customer

Please note that we are performing an emergency restart of hn14-za1.host-ww.net due to performance degradation on the host. Your VPS(s) on the host will be unavailable for up to 5 minutes. We thank you for your patience and apologise for the inconvenience caused.

Dear valued customer

Please note that we are performing an emergency restart of hn12-za1.host-ww.net due to performance degradation on the host. Your VPS(s) on the host will be unavailable for up to 5 minutes. We thank you for your patience and apologise for the inconvenience caused.

We experiencing a complete network outage to the Belleville DC

All Onappp and Solus servers are effected.

Uplink provider Internet Solutions is working on a solution.

Dear Valued Customer

Kindly note that we are currently unable to receive calls from phones due to ongoing load shedding.

Please log a ticket in your customer section or email us at support@cloud.co.za if you need to get into contact with us

Dear Valued Customer

Please note that we are are currently experiencing an issue on ha17-za1.host-ww.net. Customers are currently unable to access their VPS(s) on the host. We are investigating with urgency

#Update 1: The issue has been resolved.

Dear Valued Customer

Please note that we are currently experiencing on ha23-za1.host-ww.net. Customers may have an issue accessing their VPS located on the host. We are investigating the issue with urgency

Dear Valued Customer

Please note that some customers are experiencing an issue accessing their VPS's on ha01-za1.host-ww.net.


Update: The host is up and running

Host Failover ha01-za1.host-ww.net:

VMs failed over to a different Host. Some VMs might have been restarted during the process

Good day,

Network Maintenance for our host servers.

We will be performing network maintenance in our Samrand Data Centre. During the maintenance, the network connectivity to your Self-Managed server(s) may be disrupted.

When:
Wednesday, 30 January 2019 between 01h00 - 03h00 SAST.

Impact:
Your server(s) may experience up to 20 minutes of downtime during the maintenance window.

Affected server(s):
hn1-za1.host-ww.net
hn2-za1.host-ww.net
hn8-za1.host-ww.net
hn9-za1.host-ww.net
hn10-za1.host-ww.net
hn11-za1.host-ww.net
hn12-za1.host-ww.net
hn14-za1.host-ww.net
hn15-za1.host-ww.net
hn16-za1.host-ww.net
hn17-za1.host-ww.net
hn18-za1.host-ww.net
hn19-za1.host-ww.net
hn22-za1.host-ww.net
hn23-za1.host-ww.net
hn24-za1.host-ww.net
hn25-za1.host-ww.net
hn26-za1.host-ww.net
hn27-za1.host-ww.net
hn28-za1.host-ww.net

To determine your host server, please refer to https://control.cloud.co.za/index.php/knowledgebase/25/Determining-Host-Server.html

Action required:
None.

Please refer to the Network Notice for possible updates during the maintenance window.

Kind Regards
Cloud/VPS Support

Dear Valued Customer

Please be advised that we are currently experiencing a problem with ha02.host-ww.net.

Our senior engineers are currently working with urgency to get this issue resolved.

Please access the following link to view updates: https://control.cloud.co.za/serverstatus.php

We will notify you once the issue is resolved.

We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

Kind Regards
Cloud/VPS Support

Dear Valued Customer

Please note that there is an issue on the physical host with hostname za11.vps.co.za. Customers are unable to access their VPS(s). The issue is being investigated.

Update #1: We are still investigating with urgency
Update #2: Failing Raid is causing the issue. Technicians are trying to resolve

There is a network related issue with Internet Solutions Datacenter - The issue is current;y being investigated, we will update you as soon as the issue is resolved.


#UPDATE1: 

The issue has been escalated and still, under investigation, No ETA received yet.

We will keep you updated.


#UPDATE2:

the issue has been resolved.

Please advise if you are still experiencing an issue.

Once again we apologize for any inconvenience caused.

Dear Valued Customers

Please note that customers may be experience an issue connecting to their VPS on za11.vps.co.za. We are investigating with urgency.

Dear Valued Customer


Please be advised that we had a host failure on hn15-za1.host-ww.net due to a virtualization crash. Our engineers have since restored the server to full operation and all cloud machines is available again.Thank you for your patience

Kind Regards

Cloud support

Dear Valued Customer

Please note that we performing a reboot of our public network switch. Network connectivity to your VPS will be lost for a few seconds. We apologise for any inconvenience caused.

Update #1:  The reboot has been completed.

Dear Valued Customer

Please be advised that all FTP storage users will be down for approx 1 hour.


Kind Regards
Support
Cloud/VPS

Dear Valued Customer

This notification serves to inform you that our backup server crashed and the backup raid was corrupted.

We will run backups during the course of the next week to ensure that all servers will have latest backups.

We sincerely apologize for the inconvenience caused.

Kind Regards
Support
Host Africa

Dear Valued Customer

Please note that there will be a scheduled network maintenance. Please see full details below:

Start Time: 21/11/2018 22:00 SAST

End Time: 22/11/2018 00:00 SAST

Effect: There will be limited or no access to your VPS during this period

We apologise for any inconvenience caused

Kind regards

Cloud Support

Good day,

Emergency maintenance phase 2

Our Network engineers will be performing emergency preventative system maintenance which will result in a brief network outage while traffic is shifted to alternate routing and switching infrastructure.

Start: 21 November 2018 - 01h00 SAST

End: 21 November 2018  - 03h00 SAST

Impact:
A brief network outage of about 20 seconds

Please refer to the Network notice for updates during the maintenance window.

If you have any queries or concerns, please contact us by email to support@cloud.co.za

Kind Regards
Cloud/VPS Support

Good evening valued customers,

At 8:30 our monitoring systems alerted us of an unresponsive node. In order to minimize downtime, the node had to be powercycled.

Apologies for any inconveniences caused.

Kind Regards,

Cloud Support

Dear Valued Customer

This notification serves to inform you that our backup server crashed and the backup raid was corrupted.

The following servers will not have backups and we will run backups during the course of the next week to ensure that they will have latest backups:

hn1-za1.host-ww.net  

hn2-za1.host-ww.net  

hn7-za1.host-ww.net 

hn8-za1.host-ww.net  

hn9-za1.host-ww.net

hn10-za1.host-ww.net  

hn11-za1.host-ww.net
  
hn12-za1.host-ww.net  

hn13-za1.host-ww.net
  
hn14-za1.host-ww.net  

hn15-za1.host-ww.net 

hn16-za1.host-ww.net  

hn17-za1.host-ww.net  

hn18-za1.host-ww.net  

hn19-za1.host-ww.net


We apologize for the inconvenience caused.

Kind Regards

Cloud/VPS Support

Dear Valued Customers

Please note that we have experienced an unexpected downtime on hn14-za1.host-ww.net. Apologies for the inconvieance caused

Dear Valued Customer

Please note that we are currently experiencing a network issue. We are investigating the issue with urgency. We apologize for the inconvenience caused. We will let you know as soon as the issue is resolved.


Regards
Cloud/VPS Support

Dear Valued Customer

Please note that your server may experience package losses over the next few minutes due to us restarting switching equipment.



Update:

We are surrently expiriening a switch down. We are busy bringing it online again




Resolved:
The issue has been resolved. The issue occured due to a faulty network device.
We appologize for the inconvenience caused.

Dear Valued Customer

Please be advised that our networking team will be performing an emergency reboot on one of the network switches in POD4 in order to resolve a critical issue with the switch's packet forwarding engine.

A maintenance window has been scheduled for 7 November 2018 from 22:00 to 23:00 - although we expect the actual network downtime to not exceed 5-10 minutes.

Only the below products on our new infrastructure will be affected:

VPS Linux (Virtuozzo Container)
Cloud Windows
Cloud Linux
VPS Linux  (Virtuozzo Container (Reseller)
Cloud Windows (Reseller)
Cloud Linux (Reseller)

Regards
Support @ Cloud

There was a network related issue with our upstream provider - All systems/VPS are back up and we thank you for your continued patience in this regard.

Dear Valued Customer

Please note that some VPS's may be experiencing package loss. We are investigating with urgency

As per the maintenance notification sent out, the folowing servers will now be shutdown:

Host Issue HA05 - Server reboot
No ETA yet

Dear Valued Customer

Please note that we experienced an unexpected downtime on hn17.host-ww.net. The server was rebooted and was offline for 5 minutes. We apologise for the inconvenience caused.

Dear Valued Customer

Please note that we experienced an unexpected downtime on hn17.host-ww.net. The server was rebooted and was offline for 5 minutes. We apologise for the inconvenience caused.

Dear Valued Customer

Please note that we are performing an emergency reboot of hn24-a1.host-ww.net

Dear Valued Customer

Please note that we are currently performing emergency network maintenance. You will experience degraded network service while the maintenace is ongoing. We apologise for the inconvenience and thank you for your patience.

Dear Valued Customer

Please note that we are performing an emergency restart of a network core switch. Customers may expirience a brief interuption of connectivity

Dear Valued Customer

Please note that we are currently experiencing network issues on HV1 and HV4. If your VPS is on either of these hosts, you will be unable to access it. We are investigating the issue with urgency and apologise for the inconvenience.

UPDATE: The issue is persisting on HV1 an we ae continuing to investigate with urgency.

hn14-za1.host.ww.net: Restart after host crash


We are currently experiencing a network issue caused by a DDOS attack, the issue is still under investigation, we will update you once the issue has been resolved.


UPDATE
We have rebooted the host server, the issue has been resolved. Apologies for the inconvenience caused.

Dear Cloud customers,

Please note that on the 24 September 2018 at 8pm (GMT +2) all the servers that were recently migrated from host 5 will experience a network outage due to mentainance done on one of our routers.

Apologies in advance for any inconveience this will cause.

Virtuozzo Containers: Host HA05 Reboot due to Kernel crash.

Approximate downtime 15 min

Dear Valued Customer

Please note that we are currently experiencing an issue on ha05-za1. You may experience an issue accessing your VPS if it is on ha05-za1. We are investigating the issue with urgency. We apologise for the inconvenience caused.

Kind regards

Cloud Support

Dear Valued Customer

Please note that all servers on ha05-za1.host-ww.net are currently unreachable. We are urgently investigating.

hn28-za1.host.ww.net: Restart after host crash

Due to a Telkom outage, our Hotline is currently not available. Please send an email to support@cloud.co.za for urgent queries.

Please inform Cloud.co.za  Support – support@cloud.co.za of any concerns. 

Thank you for your understanding

Dear Valued Customer

Please note that due to an emergency issue, we have had to restart hn12-za1.host-ww.net. Servers will be down for approximately 10 - 20 minutes

We apologise for any inconvenience caused.


Update: Issue has been resolved.

Dear Valued Customer

Please note that due to an emergency issue, we have had to restart hn23-za1.host-ww.net. Server is already back up.

We apologise for any inconvenience caused.

Dear Valued Customer

Please note that due to an emergency issue, we have had to restart hn12-za1.host-ww.net. Servers will be down for approximately 10 - 30 minutes

We apologise for any inconvenience caused.

Please note that due to an emergency issue, we have had to restart hn17-za1.host-ww.net. We apologise for any inconvenience caused.


Update: Issue has been resolved.

Please note that due to an emergency issue, we have had to restart hn27-za1.host-ww.net. We apologise for any inconvenience caused.


Update: Issue has been resolved.

Dear Valued Customer

Please note that due to an emergency issue, we have had to restart hn17-za1.host-ww.net. We apologise for any inconveniance caused.

Dear Valued Customer

Due to a Kernel issue, we are rebooting Host 17 at the above specified time. All VPS's on the the host will be restarted. Expected downtime is 15-30 minutes

We apologise for the short notice and for the inconvenience caused.

Kind regards

Cloud Support

Dear Valued Customer

We experienced a host crash on Host 12.  We are still investigating as to the cause

We have rebooted all of the virtual servers and they should be back online. If not please let us know.

We apologise for the inconvenience caused.

Kind regards

Cloud Support

Network issue Host23
Our network enginers are investigating

UPDATE: The issue can be resolved by rebooting your VPS. We are still investigating as to the cause

hn17-za1.host.ww.net (Host17): Restart after host crash

All systems are up and running again

We are investigating the root cause

We are currently experiencing a network issue at the data center where our servers are hosted. We are confident that our upstream provider will resolve the issue as soon as possible. The network issue may affect your ability to connect to your VPS/web hosting package.

Please inform Cloud Support – support@cloud.co.za of any concerns.

Thank you for your understanding

We expiriencing an issue on hn4-za1.host.ww.net

Our technician is in the datacenter to investigate the issue.
The VMs on that server are currently shutdown and not reachable

We will provide you with feedback as soon as possible.

Dear Valued Customer

Our vendor will be conducting a maintenance upgrade on the one Core Network Distribution Switch in the Cape Town Data Centre.

Change Start: 09 May 2018 00h01

Change End:  09 May 2018 02h00

Impact: 15 Minutes downtime expected

Due an Software issue we are currently not able to perform our automatic weekly backup. 
If you need a backup of your server please get in contact with support@cloud.co.za
We appologize for the inconveniance caused.

Regards
Support Team

Dear Valued Customers

Please be advised that we are currently experiencing an issue on our host server: hn14.host-ww.net

Our senior engineers are currently working with urgency to get the issue resolved.

Expect downtime of appr. 15 minutes

All the servers on Host 14 may be rebooted during this process.

We apologize for the inconvenience this may cause.

Support
Cloud.co.za

Reboot Host 17

Due to issues on one of the host we have to reboot.
Expect downtime of appr. 15-30 minutes

Please inform Cloud Support – support@cloud.co.za of any concerns.

Thank you for your understanding

Dear Valued Customer

Please be advised that we are currently experiencing a problem on Host 17.

Our senior engineers are currently working with urgency to get this issue resolved.

We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

Kind Regards,

Cloud Support

Dear Valued Customer

Our vendor will be conducting a maintenance upgrade on the one Core Network Distribution Switch in the Cape Town Data Centre.

Please see details below:

Start: 19 April 2018 00:01 SAST
End: 19 April 2018 02:00 SAST
Impact: 15 Minutes downtime expected

We apologise for any inconvenience caused.

Kind regards

Cloud Support

Dear Valued Customer

Please be advised that we are extending the maintenace period for the RAID Maintenace taking place today , 07 April 2018, on Host 20. We are extending the maintenance period until further notice in order to migrate all of the VPS's off the physical host.

Please inform Cloud Support – support@cloud.co.za of any concerns.

Thank you for your understanding

Dear Valued Customer

Our networking team identified an issue between Cloud and some NAP Africa peers, in particular, MTN and Vodacom.

We reset all BGP sessions to NAP Africa and we believe that all sessions are now established correctly.

The issue was on the NAP Africa side and not Cloud. Our Networking Engineers are in contact with NAP Africa to further investigate.

Kind regards

Host Africa Support

We are expiriencing a problem on hn12-za1.host-ww.net. System engineers are already investigating.

Dear Valued Customer

Please be advised that we will be carrying out an emergency security update on all of our physical hosts. Please see the details below:

Start Date: 8 January 2018 (20:00)

End Date: 9 January 2018 (08:00)

Downtime: No VPS should be down for longer than 30-60 minutes

Reason: Patching the Meltdown and Spectre vulnerabilities.

Effect: After the patch has been applied, all of our physical host’s will need to be restarted.

Products Affected:

Good day

We have identified a network issue, with Hetzner, that is affecting our client’s abilities to connect to their servers. We are currently working with Hetzner to get the issue resolved as quickly as possible. We are aware and apologise for the inconvenience caused by this network issue. Please refer to your client section, as we will be posting an update every hour.

Update: The issue has been escalated to senior Hetzner management and they currently have their most senior network architect taking a look.


Update: We are currently awaiting feedback from the senior network architect for Hetzner Datacentre.


Update: Issue not solved yet. Investigation ongoing

We are currently experiencing a network outage at the Hetzner Datacentre.

The Host is currently down. 
Hetzner technicians are attending.

10:35 - Have contacted Hetzner again. still no feedback from Hetzner DC tech.

11:05 IPRM interface reachable

11:15 Host back online and all VPS's reachable.

Our vendor will be conducting a change to add an additional redundant link to the one Core Network Switch in the Cape Town Data Center.
Change Start: 06 December 22h00
Change End: 07 November 04h00
Impact: 5 minutes downtime expected

Please be advised that we are currently experiencing a problem on Host Server 12.

Our senior engineers are currently working with urgency to get this issue resolved.

Please email us at support@hostafrica.co.za if you are experiencing an issue and we will notify you as soon as this gets resolved.

We apologize for the inconvenience that this may cause and would like to thank you for your understanding.

Kind Regards,

Cloud Support

Update 22:30: Maintenance not yet finished



Please note that the following host system need to be rebooted due to an urgent security update

HV12: tuesday 14/11/2017 22:00-  14/11/2017 22:30pm 

All VM's on the Host System will be rebooted during this process.

We apologise for any inconvenience caused.

Control panel maintenance for all VPS customers.
During the maintenance window the control panel will be down for a limited timeframe.

Clouds servers / Virtual machines will stay up and running.
 

Hypervisor12 is currently experiencing an issue.
Engineers are attending.

Our upstream provider at the DC in Cape Town experienced a network outage. Therefore parts of our network are not reachable. A ticket is open. Internet solution is busy resolving the issue.
We apologize for any inconvenience.

We expiriencing a network outage to the IS Datacenter. Currently our network is not reachable.

We expiriencing package losses due to routing issues on IS network. IS network engineers are working to resolve the issue.

Please note that the following hypervisors need to be rebooted

HV12: Wednesday 21/06/2017 12:30pm

All VM's on these hypervisors will be rebooted during this process.

We apologise for any inconvenience caused.

There is currently an issue on HV12 which is causing VM's to freeze and they are not able to reboot.

We are currently working on this now.

Please note that VM's might need to be rebooted during this time.

Currently we are expiriencing a network outage in the Datacenter Cape Town. IS (Internet Solutions) is trying to resolve the issue as fast as possible.

Please note that some VM's are experiencing issues after the recent maintenance.

We are working on this and will reboot your VM.

Please note that a backend upgrade is scheduled on Friday 31st March between the hours of 4am and 8am.

Servers will not be down for this full amount of time, we are expecting less than 30 minutes downtime during this window.

Unfortunately this is going to affect all servers which means that all servers will be rebooted.

Thanky you for your understanding and support. 

There is currently a routing issue at the datacentre and all connectivity is affected.

Datacentre technicians are working as quick as possible to resolve the issue.

Our apologies for any inconvenience caused.

There is currently a routing issue at the datacentre and all connectivity is affected.

Datacentre technicians are working as quick as possible to resolve the issue.

Our apologies for any inconvenience caused.

HV11 is currently experiencing a temporary issue.

We are working as fast as we can to rectify the issue.

Our apologies for any inconvenience caused.

Please note that an urgent reboot is required for HV1.

All affected VM's will be rebooted by our team.

We apologies for any inconveniece caused.