- Priority - High
- Affecting System - Network
Dear Valued Customer
Please note that we are currently experiencing a network issue that may affect your ability to access your VPS. We are investigating the issue with urgency and will keep you updated via this notification.
We apologise for the inconvenience caused.
Update #1: The network issue is now only affecting ha401.host-ww.net. If you have a server on a different host and you are having issues, please do let us know
- Date - 09/07/2020 17:19
- Last Updated - 09/07/2020 18:09
- Priority - Low
- Affecting Other - Operations
Dear clients, partners and suppliers,
Due to the current COVID-19 pandemic, we have put the following measures in place to ensure that we continue to provide our clients with uninterrupted service.
As of yesterday, and until further notice we are working remotely from our respective homes or safe places of choice.
Moreover, all our Datacenter providers have established a screening process for all persons entering Datacenter facilities.
Most importantly, all of us at Cloud.co.za will remain available to assist you telephonically and via email/ticket. Business hours remain unchanged.
Our priority remains the health and safety of our clients and employees and ensuring that essential staff continue to run our operation for your benefit and remain healthy enough to do so.
Should you have any concerns in this regard, please do not hesitate to contact us at firstname.lastname@example.org
- Date - 20/03/2020 14:23
- Last Updated - 20/03/2020 14:35