To perform an OS reinstall, please follow the below steps.
Step 1. Login to your customer portal https://control.cloud.co.za/clientarea.php/
Step 2. Click on Services and go to the specific server you want to re-install.
Step 3. Click Active
Step 4. The server first needs to be stopped, go ahead and click stop
Step 5. Click Rebuild
Step 6. Select the OS of your choice then click rebuild
Step 7. Once selected OS click Rebuild Server
Step 8. Wait for the process to complete