Your password contains special characters, and you receive this error while providing correct credentials:
- Encode the password into base64 format: https://www.base64encode.org/
- Specify the encoded password using the -base64 (for version 7.5) and -b or --base64 (for version 7.8 and 7.9) parameter. For a Windows agent, it would be:
- Acronis Backup Cloud 7.8, 7.9: register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -b -p <encoded password>
- Acronis Backup Cloud 7.5: register_msp_mms.exe register https://cloud.acronis.com <account> -base64 <encoded password>
Downloading the Required Acronis Backup Agent from the Acronis Management Console
1) Log in to the Acronis Management Console
Login to the target server:
Download and Install the agent
Windows OS Manual registration:
Acronis Backup Cloud
- Open Command prompt and navigate to C:\Program Files\BackupClient:
cd "%ProgramFiles%\BackupClient\RegisterAgentTool" - Issue this command to register the client machine using account and password:
register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>
or issue this command to register the client machine using registration token:
"C:\Program Files\BackupClient\RegisterAgentTool\register_agent.exe" -a <your-datacenter> --token <token> -o register -t cloud<your-datacenter> is the datacenter address displayed in browser when you log in to Backup Console, e.g. https://backup.hostafrica.co.za
Should you experience error whilst manually registering the agent:
Your password contains special characters, and you receive this error while providing correct credentials:
Register",
"module" : 0,
"suberror" : null,
"text" : "Getting refresh token failed: {\"error\":\"access_denied\",\"error_description\":\"Failed to authorize\"}"
},
"reason" : "internalError",
"serCode" : "0x00000191"
Solution:
root@server RegisterAgentTool]# ./RegisterAgentBin -o register -t cloud -a https://cloud.acronis.com -u <username> -p <encoded password> --base64
Success.
200
null