All VM's on HV15 will need to be rebooted. This will happen between 11PM on 25/02/2017 and 1AM on 26/02/2017.
Please note that the time slot allocated will not equal the full downtime, it should only be 10 to 15 minutes per VM.
We apologise for any inconvenience caused.
There is currently a routing issue at the datacentre and all connectivity is affected.
Datacentre technicians are working as quick as possible to resolve the issue.
Our apologies for any inconvenience caused.
We are in the process of resolving an issue with our telephone system. Please use Live Chat or our ticket system for immediate support.
Please note that an urgent reboot is required for HV1.
All affected VM's will be rebooted by our team.
We apologies for any inconveniance caused.
Maintenance Notification for 1st July 2016For the first time since our service went live in 2010, we are performing maintenance that will affect our cloud platform. While this is extremely rare, it is necessary to improve the service that we offer to you, our valued client.The upgrades include hardware replacement, networking changes and various ... Read More »
Due to the recent outages that occurred the morning of Tuesday 24/02/2015 and Wednesday 25/02/2015 we need to perform emergency maintenence to a small section of our cloud. This should last around 1 hour or less. We will ensure that all servers are shutdown and booted correctly.This will only affect customers with datastores on SAN1-X-X.This can ... Read More »
Season's Greetings and Best Wishes for a Happy, Prosperous 2015!Thank you for your business during 2014, we appreciate your support. We've kicked into holiday mode and as such, telephone support will be available again on Monday 5th January 2015 while email support continues as normal.We look forward to introducing exciting new features and ... Read More »
28/11/14 @ 12:33: Control will be down for a few minutes while we implement an urgent upgrade.
[NOTICE] Our upstream have given notice on planned maintenance: 27/11 23:00 to 28/11 04:00 - No down time is expected.